Customer Service Representative
Giordano Fashions LLC
Total years of experience :15 years, 11 Months
Driving and maximizing the sales and profitability of the store to achieve growth.
Driving sales through maximizing team performance.
Organizing, preparing and arranging promotional materials and displays.
Maximizing sales through effective merchandising.
Leading by example in all aspects of the role.
Maintaining accurate statistical and financial records.
Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the team Manager.
Take ownership of queries and proactively follow through to resolution.
Creating a combination of real value for money and outstanding customer service.
Work Undertaken
Maintain Customer focus at all times and respond to customers inquiries (e-mails phone and fax) using the Best Practice guidelines.
Responsible to manage and organize the operations of sales
Reporting any discrepancies in inventory related damages to the immediate superior.
Timely and prompt reporting about non-moving and slow moving stocks
Responsible to plan, co-ordinate and execute stock check and inventory reconciliation
Receiving and dispatching of all goods as per approved official documents.
Preparing Inventory Stock reports from time to time every end of the Month
Observing the quality- condition of stock available at stores
Categorizing the stock - batch wise, quality wise, and price wise.
Work within agreed service levels, striving to exceed customer expectations wherever possible.
Exceed productivity standards such as overall accuracy maintaining Service Level of Agreement backlog management of departmental and individual markets and maintaining daily statistic.
Take ownership of queries and proactively follow through to resolution.
Ensure all customers queries are investigated and resolved, escalating issues if appropriate to the Team Manager.
Assist Team Manger and management with any special projects assigned and provide backup to team manager when necessary.
Reported to Floor Manager.
Company - Fortune Drilling
Position - Admin Executive
Location - Banglore, India
Period - June 2008 to Oct 2009
Duties And Responsibilities:
✓ Provide high-level administrative support by conducting research.
✓ Preparing statistical reports.
✓ Handling information requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
✓ Train and supervise lower-level clerical staff.
✓ Reported to the HR Manager.
Accomplishments
❖ Repeatedly named "Employee of the Month" in two companies in recognition of excellent job performance and customer service
❖ Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees.
❖ Honored with repeated praising for cash handling accuracy, with zero overages/shortages month-over-month.
❖ Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike.
• Passed Intermediate from Frobel's Junior College, Hyderabad, India
• Passed S.S.C from St Imad High School, Hyderabad, India