Sara ElMasry, Senior IT Product Manager

Sara ElMasry

Senior IT Product Manager

EY

Location
Poland - Krakow
Experience
14 years, 10 Months

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Work Experience

Total years of experience :14 years, 10 Months

Senior IT Product Manager at EY
  • Poland - Krakow
  • My current job since January 2023

Responsibilities:
Define product vision and translating that into product strategy and roadmap.
Gather requirements and demand from several C-suite stakeholders
Guide new features and services from inception to launch while keeping customers at the center of everything.
Support project managers to plan resourcing, cost, and change implementation.
Establish and maintain regular stakeholder communications and change implementation jointly with delivery team or projects

Product Manager – Associate Director at UBS
  • Poland - Krakow
  • October 2021 to November 2022

Responsibilities:
Define product vision and translating that into product strategy and roadmap.
Gather requirements and demand from several C-suite stakeholders
Guide new features and services from inception to launch while keeping customers at the center of everything.
Support project managers to plan resourcing, cost, and change implementation.
Establish and maintain regular stakeholder communications and change implementation jointly with delivery team or projects.

Account Manager at IBM
  • Poland - Krakow
  • October 2020 to October 2021
Advisory Service Delivery Manager at IBM
  • Poland - Krakow
  • December 2016 to October 2020

Responsibilities:
Working on delivering IBM Cloud product for top DACH customer for 2 years

Primary contact between the Account Management team and the technical delivery support organization.
to lead and direct the delivery teams with expectations to ensure the contracted services are delivered as per commitment by the organization.
Providing incident, problem, and change reporting & analysis to identify issues and trends and develop action plans
Ensuring compliance of IT infrastructure, systems and services with security policies and standards

Operations Lead at Vodafone Group Services GmbH
  • Egypt - Cairo
  • May 2016 to December 2016

Project: Vodafone Money Transfer "M-PESA"

Senior Operations Support Engineer at Vodafone Group Services GmbH
  • Egypt - Cairo
  • June 2013 to May 2016
Support Engineer at Misr Public Library
  • Egypt
  • August 2011 to June 2013

Symphony Support Engineer and Web Developer

Web Developer at freelancer
  • United Arab Emirates
  • February 2011 to August 2011
Software Engineer at Wipro Infotech Ltd.
  • United Arab Emirates
  • May 2009 to February 2011

.NET Developer, Application support

Specialties & Skills

Informatics
Software Engineering
Science
Microsoft Technologies
MANAGEMENT
ACCOUNT MANAGEMENT
AGILE PRODUCT DEVELOPMENT
COMMUNICATIONS
INFRASTRUCTURE
PLANNING
RESOURCING
SECURITY POLICIES
AGILE SOFTWARE DEVELOPMENT
PRODUCT PLANNING

Languages

English
Expert
Arabic
Native Speaker
Polish
Beginner