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Sarah Beidas, Quality Assurance Officer

Sarah Beidas

Quality Assurance Officer

extensya

Location
Jordan - Amman
Education
Bachelor's degree, Medical Anslysis
Experience
12 years, 8 Months

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Work Experience

Total years of experience :12 years, 8 Months

Quality Assurance Officer at extensya
  • Jordan - Amman
  • My current job since December 2011

Quality Assurance Officer-

-Investigate customer service excellence.
-Evaluate employees performance.
-Exceeding customer satisfaction by Follow up on customers complaints and minimizing critical errors

Customer Service Representative at Extensya-
Du Account.

senior Quality Assurance Specialist at Posta Plus
  • Jordan - Amman
  • My current job since December 2018

Audit CS KPIs in Amman, Kuwait, UAE, Bahrain.
Analytical reports as NPS CSAT, Quality-Score, Non FCR
.Investigation cases of CS OPs etc

Sr. Quality Assurance Specialist at Posta Plus
  • Jordan - Amman
  • My current job since December 2019

1. Audit all CS KPIs
2. Analytical Reports as FCR, NPS, CSAT, etc..
3. Investigation on all department as CS, OPS..
4. Coachimf and trainning

Lab Technologist at Sultan Medical Group
  • Jordan - Amman
  • February 2011 to April 2011

Lab Technologist at Alsultan Medical Group,
Chemistry and Hormones Department

Education

Bachelor's degree, Medical Anslysis
  • at University of Jordan
  • June 2010

Bachelor's degree in Medical Analysis. Trained at Royal Medical Services Labs

Specialties & Skills

DNA analysis
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Microsoft Excel
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Data Quality
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Food Quality
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Telecommunication Services
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Telecommunication
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Customer Satisfaction
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Customer Service
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Team Work
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high Analytical skills
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Excel" dashboard, dynamic charts, macros,form.,
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Languages

Arabic
Expert
English
Expert

Training and Certifications

(Training)
Soft Skills and Communications Training (Training)
Training Institute:
Extensya
Date Attended:
January 2011
Telecommunication and Technical skills Training (Training)
Training Institute:
Extensya
Date Attended:
January 2011
Telephonic Customer Service (Training)
Training Institute:
Extensya
Date Attended:
January 2011

Hobbies

  • ركوب الخيل