Key Accounts Manager (Sabic)
Saudi Telecom Company
Total years of experience :20 years, 10 Months
Handel All request from Sabic Affiliates such
* Discuss and support future projects
* fix all communication relates projects
* Drive ICT solutions which is STC head it
* Corrdinate with Third party to meet customer expectations
* provide all support need for customer to increase productivity
For All Governments Sectors in Eastern & Northern Area
*Lead Team size of 10
*Prepare the sales plan for the team.
*Visit customer along with my Team and help them in selling
*prepare Report s for Annual Revenue and Monthly Revenue.
* Weekly Reviews on Team performance.
* Weekly Reporting & Review with higher mangement.
* Thorough market research and analysis for focused aim on Top customer.
*Special initiatives to address specific issues of governent sector - Universities & Health Sector ....etc.
*Propose solutions and IT & Telecommuincation solutions to customer
*Follow the Sales activities for Remote Area.
*Open and close Oppprtunities for all Accounts in my team.
*Initiative new Buisniess specailly base Alliance between Mobily & Partner such as (IBM, Virtual Steam)
Prepare workstations for all Faculties and staff.
• Prepare & Update Images for all PMU workstations- include Labs/ Classrooms.
• Follow up the trouble Ticket assigned to my team.
• Plan IT Asst requirement for each semester.
• Provide technical support to current & new staff /- Faculties.
• Keep records of calls made and problems reported.
• Refer problems on, where necessary, to engineers- or other specialists for different department.
• Review products and procedures.
• Plan improvements/ Infrastructure.
• Keep up to date with product developments and- advise on appropriate upgrades.
• Assist staff with Technology usage
• Web design & maintenance
• Follow up & Track all SMS messages from Provider.
• All Requests & Follow up with STC.
• Assist with Technology requirements for special- project
PMPYD IT Cos.
• Installation and Configuration MS 2003 Server DC server / Web server / FP server
• Installation and Configuration MS Exchange Server
• Installation and Configuration MS ISA Server
• Main. and Configuration Switch & PIX firewall
• Main. and Configuration IPT System (Publisher + Subscriber + Unity)
• Manage Team included two side male and female.
• Implemented work process forms like request ....etc.
• Prepare Reports Weekly & Monthly End User Support Team + Helpdesk Agent.
• H/W Support
Do Trainer for below courses:
*Using Microsoft Windows XP Beginner Users.
*Using Microsoft Office 2003 for Beginner Users.
*Troubleshooting Network Connectivity in Basic Level.
• Identifies, troubleshoots and resolves hardware, software and network-related problems
• encountered by end-users of the network
• Configures and installs Windows workstations operating systems in response to the demands of a complex network design.
• Trains end-users on the use and features of the various operating systems and applications on the various platforms.
• Performs primary network system administration on network servers as needed.
• Installs, certifies and troubleshoots Main Office and remote-site network cabling infrastructure including a wide variety of local area network equipment and software.
• Uses established tracking system to log requests; monitors progress, tracks problem resolution identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
• Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.
*PC's Software and Hardware supporting.
*Microsoft Windows 2003 server Installation, Configuration and troubleshooting.
*Microsoft Exchange Server 2003 Installation, Configuration and troubleshooting.
*Microsoft ISA 2004 + 2000 Installation, Configuration and troubleshooting..
*Antivirus Server Application Installation, Configuration and troubleshooting such as Symantec Server.
*Cisco switch & Router Support.
*Video Conference Installation, Configuration and troubleshooting(Polycom).
*Surveillance System Installation, Configuration (D3data-NTVM).
*Network Managements Support (Cisco Works).
*Sharing Network Implementation, Study and design (Topology, Infrastructure, Domain...etc).
Support All Aramco Users Remotely or by phone regading such as Problem below:
*Login to domain
This is a 24/7 activity divided into three shifts with various options for the user to choose whenever a problem is encountered throughout the kingdom and abroad (Tokyo, Hong Kong, London, Amsterdam Huston).
Users in office and also from home report the problem.
*Worked as a helpdesk agent, technician.
*Supporting computer and communication devices software, Hardware and office equipment.
*Supporting all Microsoft Products.
*Capable of handling calls centre activities.
*Responding calls from customers, analyzing the problem reported, resolving on telephone or remote assistance or assigning using System Management Server (SMS) to proper group handling the problem.
* 2years experience on Remedy system.
* have attended the following courses (ITIL, customer care service,
HDI, SMS 2003, VPN)
Online Courses
1st batch group graduated May2016
GPA 4.45 of 5.00