Desktop Support Engineer
Emirates Global Aluminum
Total years of experience :12 years, 3 Months
Project Management
IT Assets Relocation Management
Commissioning & Decommissioning of the IT Assets
IT Assets Install, Configure & Test to Ensure Service Continuity.
Hardware & Network Troubleshoot (Laptop, Desktop, LAN, Printers Etc.)
IT Assets Audit and Inventory
Identify Left over Computers or Network Assets & Report to Head Quarter
Perform Regular Preventative Maintenance
Responsible for networking, design, installation and maintenance services.
Supporting users and network administrators over the telephone and by email.
Maintain the company network infrastructure.
Networking and providing support for Windows, Macintosh and Linux issues.
Configuration and testing of any new hardware and software.
Travelling to client sites to help with installs, deployment, and troubleshooting.
Management of the daily data backup and retrieval scheme.
Installing and operating Windows desktop and server operating systems.
TCP/IP networking and hardware maintenance and repair.
Training new employees.
Assistance with training of staff and compiling procedural documentation.
Assisting the network manager with support requests.
Ensure computer hardware is safe & complies with health and safety legislation.
Applying patches in accordance with company procedures.
Assist customers when they have trouble or questions using computer software such as Microsoft Office, Adobe software and all software that are being used by customers.
Provide services such as encoding, printing, downloading and all other operations provided.
Troubleshoots different kinds of computer programs, hardware, and software.
Provide excellent customer care.
Maintain cleanliness and orderliness of the place and equipment.
Keep accurate records of logs and inventories of the shop.
Time customers of the number of minutes or hours they will use the computer or the internet.
Attestation: Yes
