Shams Aldhwayan, Head Assistant

Shams Aldhwayan

Head Assistant

Arab National Bank

Lieu
Arabie Saoudite - Riyad
Éducation
Master, Public Administration
Expérience
2 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :2 years, 8 Mois

Head Assistant à Arab National Bank
  • Arabie Saoudite - Riyad
  • septembre 2006 à avril 2009

Major Responsibilities:
• Senior Customer Services.
• Management Science.
• Preparation of periodic reports for the meetings.
• Management performance evaluation to achieve the goals.
• Organize administrative and secretarial work.

Éducation

Master, Public Administration
  • à Gannon University
  • décembre 2015

Gannon University’s Master of Public Administration Program gave me the tools I need that let me able to effectively solve problems and capture opportunities as a public administration professional. The mission of the MPA Program is to provide us with the vision, values and leadership skills required for successful professional and rewarding personal lives.

Baccalauréat, Public Administration
  • à Gannon University
  • juillet 2005

The programs are geared to prepare qualified specialists in the leadership of public organizations in accordance with the highest global academic and applied levels. A parallel program for a Master's degree in Public Administration and Management of Health and Hospitals was also started. The program offers evening courses in order to allow employees and workers in the public and private sectors to join it. In 1429 H (2008), the Department started a doctoral program in Public Administration for the purpose of contributing to the upgrading of scientific research in the field of management and solving administrative problems faced by non-governmental organizations and the public. The undergraduate programs in Public Administration have been discontinued after the restructuring of the College and the introduction of other departments such as the Department of Management in order to achieve the goal of this program. These departments include a selection of Public Administration faculty who are graduates of the finest universities in the world and have leading contributions in research. Many of them obtained professorship in public administration. It should be noted that these programs are introduced in the Department of girls.

Specialties & Skills

Customer Service Management
Sales Skills Training
Customer Interaction Management
Customer Relationship Management
Performance Assessment
Strong leadership and communication skills
Intensive learning in Administration.
Computer and Internet proficient.
Proficient skills in communication, scheduling, training, and administration.
Extensive experience in banking.
Leadership

Langues

Anglais
Expert
Arabe
Langue Maternelle

Adhésions

Saudi Student Club - Erie, PA
  • Volunteer
  • May 2014

Formation et Diplômes

Computer Applications (Formation)
Institut de formation:
New Horizons Computer Learning Centers
Date de la formation:
January 2003
Selling Skills (Formation)
Institut de formation:
Arab National Bank
Date de la formation:
January 2007
Market Conduct Regulation (MCR) (Formation)
Institut de formation:
Human Resources Development Fund - KSA | صندوق تنمية الموارد البشرية - السعودية
Date de la formation:
January 2008
Detecting Forgery Methods in Banking (Formation)
Institut de formation:
The Institute of Legal Finance & Managment - ILFM
Date de la formation:
January 2007
Principles of Shariah-Compliant Banking (Formation)
Institut de formation:
The Institute of Legal Finance & Managment - ILFM
Date de la formation:
January 2007
Women's Self Development Program (Formation)
Institut de formation:
British Council
Date de la formation:
January 2008
Course in TESOL (English training program) (Formation)
Institut de formation:
Direct English
Date de la formation:
January 2006

Loisirs

  • Hanging out
  • Writing and Editing
  • Management training
  • Volanteering
  • Cooking