Training And Development Manager
cars24
Total years of experience :11 years, 8 Months
TTT, TNA, Coaching
Process Training for the Procurement, Sales & Catalogue Team
Training Data Analysis, Training Calendar, Budget, Business Plan
Auditing the Calls for process Improvement
Working with the Department head to Perpetual process Improvements
Establishing the quality parameters for call center and working on improving customer experience
Creating a call center process in Jordan for various Processes
Train all the Salesmen, Supervisors and Managers on various behavioral, Soft Skills and Leadership Modules.
Conduct 360 Degree Evaluation through out the showroom of the Managers.
Conduct TNA and provide Coaching and Feedback on the highlighted issues.
Provide and focus on Sales training to enhance their selling skills
Prepared various Training Materials and Questionnaires to check and gauge the effectiveness of Training
Traveled across Saudi Arabia to focus on Customer issues and bridge the Gap between the performers and Non - Performers
Identified training and development needs within the Client locations, Industries and Clubs through job analysis, TNA and regular consultation with business managers and human resources departments;
To evaluate and provide feedback to the training manager on amendments to the training material.
Maintain development report and detect Early Warning Signs in the Trainees and report it to the Process clients.
Ensure that the trainees follow the organizational code of conduct (e.g. dress code attendance policy Prepare action plans and implement it for all trainees who score less than the set targets.
Create redeployment reports for trainees that are unable to continue as a part of the training due to certain reason.
Mentor/coach/accredit new trainers/line trainers on the job. & provide floor assistance if required.
Conducted V&A & Soft Skills Training for Clients such as: Barclays, Barclay Card, National Rail Enquiry (UK), Ideal Shopping Network, Equifax Credit Solutions, Trans Union, Central Telephony etc.
Maintain data on Incubation for the client viewing.
Arrange Transport, ID & Training Logistics for the employees
Evaluated Behavioral training and development programs for the company
Amended and revised programs as necessary, in order to adapt to the changes that occur in the work environment
Helped line managers and trainers solve specific training problems, either on a one-to-one basis or in group
Arrange training venues, logistics, transports, arrange for maintenance of training equipment as required to achieve efficient training attendance delivery.
Organize and develop training procedure manuals and guides & course materials such as handouts and visual materials.
