Training Specialist
SEPHORA
Total years of experience :8 years, 7 Months
- Brands: Exclusive and Selective = 50 brands
- Regional Scope: UAE + Kuwait + Qatar + Bahrain + Kingdom of Saudi Arabia
- Team Management: 1 direct report
Responsibilities
# Brand Training Strategy Planning- Aligning with cross functional business partners on A+ launches
# Full management of large-scale training conventions in the GCC semi annually in line with the allocated budget
# In charge of induction training for Brand Advisors in SEPHORA.
# Close and strong collaboration with the Training manager on multiple ongoing training projects
# Liaising with HR on development programs and providing training support
# Training data reporting and success communication
# Building strong cross functional relationships with our business partners in Offer + Marketing + Ops
# Create monthly brand summary reports for key stakeholders and senior management
# Quarterly reporting on training attendance and hours + in-store training booking completion report + semester review per category of Makeup + Skincare + Fragrance.
# Monthly reporting and analysis of 4 pillars of training for priority brands
✓ Digital
✓ In class
✓ Instore
✓ Training Convention
# In charge of all brand training initiatives and masterclasses run in the GCC
# Building all tools required for inclass and instore trainings - assessment grids + guidelines
# Manage Instore training calendar and bookings across all brands
- Brands: Exclusive and Selective = 50 brands
- Regional Scope: UAE + Kuwait + Qatar + Bahrain + Kingdom of Saudi Arabia
- Team Management: 1 direct report
Responsibilities
# Brand Training Strategy Planning- Aligning with cross functional business partners on A+ launches
# Full management of large-scale training conventions in the GCC semi annually in line with the allocated budget
# In charge of induction training for Brand Advisors in SEPHORA.
# Close and strong collaboration with the Training manager on multiple ongoing training projects
# Liaising with HR on development programs and providing training support
# Training data reporting and success communication
# Building strong cross functional relationships with our business partners in Offer + Marketing + Ops
# Create monthly brand summary reports for key stakeholders and senior management
# Quarterly reporting on training attendance and hours + in-store training booking completion report + semester review per category of Makeup + Skincare + Fragrance.
# Monthly reporting and analysis of 4 pillars of training for priority brands
✓ Digital
✓ In class
✓ Instore
✓ Training Convention
# In charge of all brand training initiatives and masterclasses run in the GCC
# Building all tools required for inclass and instore trainings - assessment grids + guidelines
# Manage Instore training calendar and bookings across all brands
- Headcount: 600 PAX - Scope: Scope: UAE, Qatar, Kuwait, Bahrain, Exclusive brands
- Store Scope: 34 stores I 8 brands
- HR Team Management: 1 direct report
Responsibilities:
# Talent Acquisition & Development
# Liaising with Training on development programs and providing HR support
# Monthly reporting and analysis of country scopes
# Lead and managed overseas retail recruitment and conduct internal assessment days
# Management and monitoring of employee performance per country/ per store
# Lead the PCR campaign for 2017 + 2018
# Implemented retail focused onboarding plans
- Headcount: 600 PAX - Scope: Scope: UAE, Qatar, Kuwait, Bahrain, Exclusive brands
- Store Scope: 34 stores
- HR team Management: 1 direct report
Responsibilities:
# Created and solidified internal HR process
# Created recruitment assessment material for internal use
# Overlook and mentor Retail HR Trainee
# Provide HR Administration support for UAE focusing on flagship doors.
# Shortlisting and selection on junior level profiles
# Consolidation of performance reviews 2016 + 2017
Responsibilities:
# Accounting and bookkeeping tasks.
# Mainlined financial records on XERO for 8 companies.
# Deigned a client welcome pack for newly acquired clients.
# Prepared forecasts and budgets