ENTERTAINER
Total years of experience :0 years, 0 Months
• Oversee the daily operations for B2C, B2B, Delivery support & Merchant support.
• Implement Customer service processes for each product/app.
• Monthly reporting
• Ensuring FAQ & Rules of use were updated.
• Recruitment for growing team
• Staff training on in house systems and CS processes.
• Daily management of outsourced Live chat team
• Setting daily KPIs for team
• Team reviews
• Planning for future app/product launches
• Setting up and managing our company BOT
• Scheduling for customer service cover 24 hours a day.
• Working closely with all departments in the business to ensure maximum customer support is provided.
• Social Community management.
• Monitoring the tools needed to offer the best support to our users and merchants.
Availability: One-month notice.
•Oversee the daily operations for B2C, B2B, Delivery support & Merchant support.
•Implement Customer service processes for each product/app.
•Monthly reporting
•Ensuring FAQ & Rules of use were updated.
•Recruitment for growing team
•Staff training on in house systems and CS processes.
•Daily management of outsourced Live chat team
•Setting daily KPIs for team
•Team reviews
•Planning for future app/product launches
•Setting up and managing our company BOT
•Scheduling for customer service cover 24 hours a day.
•Working closely with all departments in the business to ensure maximum customer support is provided.
•Social Community management.
•Monitoring the tools needed to offer the best support to our users and merchants.
