Freelance Trainer
Self Employed
Total years of experience :22 years, 11 Months
. Conduct training in soft skills, supervision, empowerment, delegation, communication, teambuilding, and leadership based on customers training needs.
. Develop customer service programs for several companies (Shell, Wal-Mart, Electrolux, Williams Sonoma, and more) in Tennessee, Mississippi, Kentucky, and overseas.
. Organize orientation sessions that help new hired employees learn necessary job skills.
. Update customers training materials, and learning management system tools.
. Conducting training programs in: Soft Skills, Management, Negotiation, and Marketing for leading companies at an outstanding level, for over 500 trainees every year, for top Saudi companies, like Sabic, Tawunia, STC, Mobily, Aljabr group, Saudi Electricity Company, Royal Commission for Jubail and Yanbu, Arasco, Alrabie, Riyadh Care Hospital.
. Designed and developed several training programs in: E-marketing, Quantitative logistics applications, Effective Negotiation.
. Participating as a Management and Sales trainer in Bank Al-Riyadh training -Class of 2012, 2013, 2014, and 2015.
. Conducting several training programs for other Saudi banks like ANB (Albank Alarabi), Bank Alenma, and Bank Albelad.
. Participating as a senior trainer in Almarai new employee's training- Class of 2013, 2014, and 2015.
. Collaborating with organizational executives in the development and execution of customized training sessions.
. Determining potential of training programs for future needs of organizations.
. Evaluating training requirements for each division, consulting with department managers, HR and external resources.
ELK INTERNATIONAL, Inc- TN NOVEMBER 2000-DECEMBER 2008,
MARKETING ACCOUNTS MANAGER
. Checking the inventory's level, and completing retailers' orders.
. Completing transactions of return & refund, and tracking buyers' orders frequency for offers and discounts purposes.
. Completing monthly sales evaluation report, and completing sales forecasting and budget.
. Making purchase decisions under uncertainty, and risk.
. Analyzing business trends and measuring KPIs using pivot tables.
. Creating management decision support models and reports that include items information, potential sales, forecasting, delivery schedules, and salespersons' productivity.
. Conducting training programs for salespeople and new employees.
Areas of Training & Competency
Customer Care. Sales Skills. E-Marketing. Marketing Research. Negotiation skills. Benchmarking. Effective Communication. Operations Management. Team Building.
Effective Supervision. Time Management. Problems Solving. Dealing with others.
M.B.A. - C.B.U., TN, U.S.A., 2005 GPA: 3.68
BS. In Accounting, Al-Albayt University, Jordan, 1999 GPA: 3.74