Sr Support Engineer
techno Q
Total years of experience :31 years, 7 Months
Implementation of Telepresence projects(Cisco&Polycom).Integration with Microsoft/IBM/Cisco etc.
Specialist in various video servers-Firewall, MCUs, Gatekeepers, Content and streaming
Actis technologies Pvt Ltd: Senior Manager -Video conferencing solutions- (May 07-Jan 09)
• Effectively demonstrate to prospective clients thru live demonstrations proof of concept of solution provided.
• Presentation of solution to prospective clients.
• Take client feedback and improve on the design of the solution.
• Discuss and liaise with clients to overcome network issues with the client (eg firewall etc) before implementing project in case specific ports need to be opened or existing ports can be used for voip communication.
BPL Telecom Ltd: All India Technical support manager -New products (June 2005-December 2005)
✓ Managing the centralized technical repair center located at Palghat catering towards Pan India Support
✓ Coordinate spares movement, card repairs, simulation of field problems
Crompton Greaves Ltd:All India project support manager (August 95- June 05) / Business development Manager (June 05- May 07)
✓ Effectively lead multiple teams (product support and the services group) ensure proper execution of the delivery plan and monitor product quality, report bugs in time to our principals and getting timely resolutions and communicating the same to the field in the form of an engineering note.
✓ Manage day-to-day technical interactions with principals (Tadiran Telecommunication)
✓ Manage and mentor product and services team members through performance management, performance improvement, inculcating CG values, individual goal setting, group goal setting and monitoring work in progress, clearing bottlenecks wherever required.
✓ Conducting customer inspections as per purchase order, simulating actual field conditions, conducting TECs for various switch configurations offered and subsequently taking interface approvals.
Uptron India Ltd: Assistant Manager, Customer support (July 90- August 95)
✓ Overall in-charge for after sales support of the Telecom Business group in the Eastern Region of the country.
✓ Responsible for: Installation, support, revenue generation, up gradations, inventory management, total coordination of projects,
✓ Interfacing with our factory at Lucknow, India for proper movement of spares.
✓ Handling CDOT, OKI and Jeaumont snider EPABX
✓ B-Tech from Regional Engineering College, Calicut, Kerala, India, 1988 ELECTRICAL ENGINEERING