Pricing And Sales Coordinator
Skycom
Total years of experience :14 years, 0 Months
Sales Coordinator
• Builds strong & strategic relationships with our existing and prospective customers
• Enters customers contact data into the system and maintains, should contacts change.
• Ensures timely and accurate invoicing.
• Liaise with Accounts Department & assists with any late or bad debt collections and help resolve credit notes & dispute.
• Reports all competitor activity.
• Responds to Request for Import and Export Quotation (RFQ) and initiate coordination with Courier, Road net and Freight Departments.
• Extensive pro-active Tracking and Tracing for inbound and outbound shipments.
• Monitors delivery schedules and coordinate with internal key people to ensure customer’s requirements are met.
• Prepares sales proposals for potential customers.
• Arranges meetings, booking appointments, preparing sales reports, and managing information requests by the Territory Sales Manager
• Coordinates with agents like DHL, FedEx, TNT, TCS, Aramex within UAE and Karapost, Freestyle, AMX, Transimpex Internationally.
• Managing the inflow of shipments into the respective warehouses by identifying the appropriate carriers taking into account the type of good, cost, time, and security.
• Track of all shipment irrespective of mode of shipment and ensuring timely delivery to respective territory.
• Co-ordinate with the freight forwarders to obtain the best pricing, transit time and have necessary approvals in place.
• Works with freight companies to get best service and rates.
• Obtain the necessary documentation as Outbound from Supplier and generate / submission invoices to the customers on timely basis.
• Liaise with freight forwarders / suppliers on any mis-shipments, documentation in order to clear the raised discrepancy.
To understand customer (Internal/external) requirements.
Provide excellent service and handle air freight import/export operations.
To facilitate growth, know and exceed client expectations, continue to improve the efficiency and productivity of operations.
To liaise with airlines, to procure excellent rates from the airlines.
Monitor ATA/ETA with airlines/forwarders/dnata and ensure freight has arrived as per schedule.
To coordinate with the origin station/customer support for any discrepancy on shipping documents.
Coordinate with clearance team for collection of delivery order from airlines/Dnata.
Ensure accurate invoicing is done on a timely/daily basis and all supporting documents are attached with the invoices, as per the client requirements
Ensure KPIS are met and reported on a monthly basis.
DNATA - CARGO PARTNERS
Post: Cargo Telesales Agent
Identifying new revenue opportunities by achieving an appropriate number of outgoing calls.
Providing best rates to existing and new customers by negotiating rates with key personal of airlines dealing with Cargo Partners.
Follow up on identified sales leads and maintaining existing accounts through building relationships with chief decision makers by providing a prompt and professional service.
Obtaining timely information from the airline regarding rates, airline schedules, capacity and space availability to offer a timely and qualitative solution to the customer.
Updating customers on daily basis with their shipment status.
Achieve set targets on outgoing calls and tonnage by supporting and assisting the team and bringing in business for the department.
Interacting with customers on daily basis to follow up on lost business, service levels and feedback.
Providing customer service ensuring that all the customers are attended in warm friendly and professional manner.
Attending to different kinds of customers and ensuring that high standard of customer service is met at all times by providing accurate and reliable information.
Fully experienced in updating rates, stocks and other handling instructions as a GSA for airlines in Calogi.
Active member of database team in providing support and assistance to ensure rates are current and up to date.
Handling all flight enquiries and booking pertaining to carriers under my portfolio (Libyan Arab Airlines and United Airways).
BRITISH AIRWAYS (Seconded staff from Dnata Cargo Partners):
Post: Customer Service Representative
Dealing with Cargo recovery/mishandles.
Dealing with customer queries.
Cargo Booking/reservation.
Handling Front Office functions, Flight Documentations, Cargo Billings.
SINGAPORE AIRLINES (Seconded staff from Dnata Cargo Partners):
Post: Cargo Assistant
Keeping track on the incoming shipments.
Following up with the lost spot customers and try to analyze why they are not dealing with us (Singapore Airlines).
