Branch Manager
Freightworks
Total years of experience :26 years, 2 Months
Taking care of Branch office, Head office based in Dubai handling team of 7 people, Responsible of achieving Branch Targets
• Interaction with the clients on daily basis to take care of their day to day operational needs and if any problem they are facing need to resolve that on Immediate basis by taking precautionary measures • Maintaining very Good business relations with the clients • Working closely with operational team to fulfill clients requirement and to provide them with best of the services they looking from Agility • Taking Care & resolving all the operational / financial issues client is facing on immediate basis • Evaluating competitors and observing market conditions • Taking care of all the queries of projects handled at present • Taking care of Day to Day activities of Projects • Monitoring day to day operations • Preparing Quotations, RFQ’s as per the customer’s requirements • Meeting with the clients in order to discuss day to day operational issues and trying to resolve any issue in nice and professional manners. • Monitoring invoicing and profitability of the jobs
Trade Lane Head Kuehne+Nagel LLC - USA / Canada
• Looking after the complete shipment process from origin to destination including its execution starting from submission of quotation up to billing or invoicing part.
• Providing solutions to customer needs and assisting them from custom clearance to delivery.
• Following up on new jobs through CIEL, KNIE and CAN system.
• Negotiating with carriers on rates, special approvals and validity of agreements.
• Assigning new transporters and coordinating with them to arrange the container delivery.
• Forwarding routing order to origin office and following up on booking confirmation. Ensuring completeness of shipping documentation. Processing of EDI (Electronic Data Interchange) plus sending shipping advice to customers at the same time notifying consignee on cargo arrivals.
• Advising quotation to local as well as global clients through the company’s counterparts.
• Retaining records manually also in the company’s Global Network System (CIEL).
• Preparing and sending OBL to shipping lines for cross trade shipments; generating invoices.
• Attaining cost effective and on-time product delivery to customers in negotiation with liners.
• Working along with Sales team and Manager to increase sales of company products plus contributing in enhancing profitability from the company’s major accounts.
• Overseeing operational issues and setting up standard procedures throughout the import activities.
• Establishing customer log-in system, keeping data updated while maintaining transparency in all their transactions taking into account quality standards.
• Implementing Key Performance Indicators and ensuring compliance on the same.
• Keeping control on accounts payables and receivables.
• Close interaction with sales, operations, origin office and customer to maximize business profitability.
• In charge for controlling traffic of shipments from Far East, Europe and America. Managing all kinds of sea freight import operations involving FCL / Transshipment.
Project Manager Kuehne+Nagel / Hotel Logistics
• Planning Logistics management for Hotel opening and Refurbishing projects (FF&E, OS&E)
• Taking care of Freight management and Installation for Mock-up rooms.
• Looking after Supply chain management, warehousing and distribution of ongoing project.
• Maintaining good professional relationship with Hospitality procurement companies and luxury amenity
distribution/.
• Directly reporting to Global Operation Manager in Schindellegi.
• Updating customers by sending them Weekly reports of their shipments.
• Meeting customers to analyze their satisfaction of working with Kuehne +Nagel.
• Sending reports to the Global Operation Manager in Schindellegi on the ongoing Hotel Logistics Projects
• Consistently top producing sales with a proven ability to close target accounts
• Dealt with prospective clients' senior management and made high level sales and Software. Presentations in all major trading zones
• Identified key accounts in the shipping, transportation and Logistics Industries
• Led my sales team in developing new strategic markets in key geographical areas and over the time, gained considerable international exposure in all of the world's major trading areas of the Globe
• Looking after the Team consisting of 8 individuals in Sales, Customer Services Department, Operation & Documentation Department
• Providing and helping the Sales team in Securing account and there assign GP Targets
• Responsible to achieve Ocean Export GP Target Monthly / Quarterly & Yearly basis
• Fully responsible to generate Quality sales leads /Reverse Marketing and to ensure
Timely responses from overseas offices, resulting in generation of GP / business Development
• Fully responsible to ensure timely responses to e-mail queries from Overseas/domestic offices
• Responsible of negotiating rates with the shipping line and dispersing the info into The entire Network and upcountry Branches as well
• Responsible to ensure highest quality of service to Nominated and local customers
Managing and executing operational & all relevant activities right from cargo/containers pick up
from Origin/port of loading, shipping/discharging & releasing to consignee. Dealing with clearing
Forwarding agents, trucking and release from port/customs & total supply chain management
solutions with Economies of scales.
Masters of Business Administration, Newport Institute of Management & sciences