IT Support Executive
International Information Technology Company
Total years of experience :4 years, 10 Months
Performs systems administrative and operational duties on computer systems.
Provide Support to customers by email, telephone and chat.
Responsible for developing and maintaining systems configuration.
Install, troubleshoot, support and configuration of computer hardware and software systems, to include servers.
Diagnose and resolve reported problems.
Acts as a technical resource for all users.
Working to agreed SLA's in order to resolve customer issues in a timely manner.
Provide troubleshooting diagnosis, and repair for computer devices.
Image or reimage workstations using Ghost and using Acronis True Image Software.
Add Workstations to the correct OU.
Create, Modify, or Delete a user's account in Active Directory.
Create, Modify, or Delete Computers in Active Directory.
Create or Delete an end-user's Data account.
Unlock accounts or reset passwords within Active Directory.
Various networking steps to locate, troubleshoot, or install network devices.
Configure and manage wireless router using MAC address authentication.
Installed and configured wireless range extenders.
Detect and resolve wireless networking issues.
Inventory Laptops, Desktops, Scanners, Printers, and Peripherals.
Installed and configured Microsoft Windows XP; Microsoft Windows 7; Microsoft Office 2003; Microsoft Office 2007; Microsoft Office 2010; Linux Centos on workstations.
Install and configure wireless network printers to include assignment of static IP addresses.
Responsible for installing and configuring Blackberry Desktop Software for Blackberry devices.
Resolve various software and hardware issues.
Assigned administrative rights, unlocked accounts and/or reset passwords for end users in Windows Active Directory.
Configured and mapped local and/or network printers.
Back up employee's files and folders from the OS to a specified network drive
Migrate employee's files and folders from a network drive to the OS of either a loaner or newly imaged computer.
Uninstall and Install Dell, HP Laptops and Desktops; including using a combination locking system for security.
Monitor and track computer names, user names, and IP addresses using SolarWinds IT Management software.
Upgrade Windows XP to Windows 7 Enterprise.
Uninstall various desktop hard drives and memory for proper disposal.
Configure end-users' IP addresses to successfully access the network.
Configure employees Microsoft Outlook 2007.
Provided technical Support to all end users in the company.
Repairs of Desktop PC's, Laptops and other forms of hardware and software updates or changes.
* User management - create new users, resetting user passwords,
lock/unlock user accounts, Monitor server Performance etc..
* File system management - creating & maintaining the file systems
such as space allocations, privileges, installation of software’s
required etc..
* Device management
* Taking documentations of daily activities
* Co-iodinating with users over mail and over calls.
* The National Service Scheme (NSS) awards and Sports of the Government of India.
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