Business Management Instructor
Mericler Inc.
Total years of experience :37 years, 9 Months
• ICT training to students and teaching staff from SMS Aga Khan Secondary School and College.
• Handed all matters related to software, hardware, computer network and computer lab administration.
• Supervise in preparing lesson plan and syllabus for teachers, creating strategic Excel worksheet and MS-Forms.
• Planed and conducted teacher’s training based on Training Needs Analysis (TNA).
• Involved in student’s exam conducting, invigilation and handling students results in school database.
• Conducting Computer Based Testing System (CBTS) for students and teaching staff.
• Oversee facilities, dealing with daily hotel’s operations, staffs, security, housing keeping, F&B, front office, restaurant and customer services. Collecting cash at the end of shift and submitted to account department.
• Daily hotel’s building & housekeeping inspection including electronic equipments & other machinery maintenance.
• Monitoring efficiency of hotel administration & operations process based on defined policies and procedures.
• Schedule regular clearing of premises, facilities and electronic equipment with housekeeping and technician staff.
• Maintain inventory stock in store and update the records in database, take necessary action for stock level.
• Address customers issues and complaints ensure that guest given efficient customer service right from reservation, reception, check-in, occupancy, check-out and advance reservation at hotel.
• Also assist Front Office in the following:
o Check for room’s situation using eZee Front desk Hotel Management System.
o Entering Guests information in HOTELEYE Sindh Police website.
o Check Reports and Log Book entries from last shift and take necessary actions and follow ups.
o Checks on the general appearance of Security, Front Office, Housekeeping, and Restaurant/kitchen staff.
• Maintain friendly and courteous relationship with guests to ensure a comfortable stay, creating brand loyalty and getting returning guests.
• Aggressive in prospecting and cultivating new business while maintaining long-term relationships with current accounts, increased monthly sales by 15%, adding new customers by offering special price.
• Joined 4-members team driving 8-10 rooms’ nights per day from Corporate Clients in International and Domestic Group business. Overseeing Middle East and Asia markets as well as domestic accounts.
• Finesse interfacing with vendors: corporate sector, industrial factories, Govt. departments, travel operators, travel agencies, online booking agents, meeting and convention agencies, and incentive houses.
• Increased sales by introducing Coupons for food services.(Sehir/Iftar deals, lunch/dinner deals, GYM, etc.)
• Perform Duty Manager duties to cross check operations of all departments, inspection of building, rooms, conference room, kitchen, swimming pool and staff area, solve problems independently.
• Inspection of hotel property and all electronic equipment and machineries.
• Prepare Duty Manager reportfor all the incident and things need to be repair and for maintain, directly discuss and report to General Manager for further action.
• Unparalleled customer relationship management & communication skills, operating OPERA hotel management system. Bilingual: English and Arabic.
• Expanded corporate and industrial business account prospect list up to 75%, with 4 sales team members.
• Increased sales by introducing Coupons system for food services (Sehir/Iftar deals, lunch/dinner deals, GYM, etc.)
• Renewed focus on corporate market segment, which had lulled due to perception of city hotel not being 1st choice for leisure and business travelers. Offered strategic pricing to gain market share and building brand royalty.
• Defined and implemented strategy to capture all market segments, capture key customers including Government sector, online booking agents, travel agencies, industrial factories and large corporate business groups.
• Worked as Hotel Manager in absence of General Manager’s trips to UAE and vacation to EGYPT, dealing with all departments, handling and solving problems and operations works.
• Daily inspection of hotel property for any problems with furniture, hotel machineries and electronic equipment.
• Unparalleled customer relationship management and communication skills. Familiar with OPERA hotel management system. Bilingual: English and Arabic.
• Increased key accounts from 150 to 500+ in assigned territories from Karachi and Interior Sindh.
• Periodic traveling to Interior Sindh’s new and old customers (schools/vendors) updated and solving various issues.
• Settled customer’s complaints independently, provide customers consultancy regarding products and services.
• Exceeded business’s sales with 15% lift in revenue growth year over year. Proposed and successfully initiated new customer tracking, order return facility and rewarding system to facilitate repeat clientele.
• Participate in product budgeting, forecasting and pricing, collecting & depositing cheque, pay order & cash to bank.
• Coordinate finance, warehouse and customer services for order clearance. Used SAP SD Sales Module for entering customer data, printing reports and creating invoices.
• Successfully managed a 10-members sales team dealing with corporate clients, building a strong pipeline, handled company’s outlets process and requirements. Clearance of Account Receivable and Account Payable
• Developed and executed comprehensive short-term and long-term plans to achieve revenue and profit goals with full profit and loss accountability.Coordinate finance and customer service department for product delivery concern.
• Established working relationships with external business partners to communicate product and service offerings.
• Presenting as corporate sales & marketing manager at annual events (Expo Centre), including trade shows and Out-of-House (OOH) advertising.
Marketing “The Fourth R-USA” school IT curriculum franchise program in Saudi Arabia.
• Planning and implementing sales, marketing and product development plans, targeted toward existing and new markets. Promoted IT books in Saudi Arabia’s International Schools, increased monthly sales by 20%.
• Managing a team of 15 staff members, handling The FOURTH-R USA IT curriculum.
• Conducting and arranging various training sessions in Riyadh and Eastern Province, helping in developing teachers’ resources and worksheets. Supervised publishing of ICT textbooks and material given to registered customers.
• Bilingual: English and Arabic.
Division of “Al-Khaleej Training & Electronic Industries”, biggest ICT training all over Saudi Arabia.
• Conducting in-house/on-site computer training to corporate clients all over Saudi Arabia.
• Evaluated training requirements for each division, consulting with department managers, HR and external resources.
• Execute training programs to facilitate meeting organizational goals and individual professional needs.
• Bilingual: English and Arabic.
• Marketing FMCG products, supervise marketing team in planning, implementing new marketing strategies.
• Supports operations by supervising staff; planning, organizing, and implementing administrative systems.
• Oversee warehouse and logistic operations, to ensure products reach right markets at the optimal time.
• Research commercial businesses and consumers. Book orders on phone, through email and by personal visits. Prepare catalog for advertising products. Bilingual: English and Arabic.
Owners and Operators of PEARL-CONTINENTAL HOTELS.
• Supervise purchasing for equipment, materials, supplies and services based on the stock level.
• Evaluate suppliers based on price, quality, service, availability, reliability and delivery on time; negotiate contracts, review product quality and delivery of purchased products on time.
• Prepare quotation, invoices, check account payables/receivable, conducting site inspections.
• Research out for new suppliers, interview vendors and visit suppliers’ plants and distribution centers to examine products, maintain relationships, negotiates with vendors to get better prices, deals and prompt delivery.
• Responsible for control of all store inventory, record all items issues and received in the store inventory.
Division of “PARAC”, ministry of production, Government of Pakistan.
Accountable for work distribution & scheduling computers labs In-charges and assistant staffs. Working with a team of 2 labs in-charges and 4 labs assistant, managing 2 computers labs. Setting/maintaining LAN (Novel network) in 2 computer labs, with 20 computers in each, installation and upgrading of all required software. Assembling, testing, troubleshooting & routine checking of PC, LAN & other peripherals devices when needed.
• Coordinate new training & development programs to company needs, prepare schedule for in-house courses.
• Developed syllabus books for various subject, students to improve their learning motivation and integration.
Custom Software developer, System administration and Computer Training Institute.
Provide support to user regarding hardware and software installation and testing. Part of a team in designing, developing, implementing and testing custom made software for companies. Provide full support and training to end-users under windows environment. Accountable for software documentation including flowcharts, reports, and other necessary documents involved in software development life-cycle. Delivered computer shorts certificate courses to group of students.
• B.A – “Bachelor of Art”, Karachi University – Pakistan
Computer Programming, Novel Network, system design and hardware
