SENIOR AIRPORT AGENT
EMIRATES
Total years of experience :17 years, 2 Months
- Checks messages from outstations relating to short shipped baggage and ensures that those passengers who are affected are notified as soon as they reach the baggage arrival carousels, then escorts or directs passengers to the Baggage Services Office where necessary and assists with the raising of Property Irregularity reports, the issuance of Interim relief payments and/or overnight kits and the restoration of items left on board aircraft, so that passengers are not kept waiting unnecessarily.
- Monitors baggage delivery performance against agreed standards, keeping passengers informed about any delays or irregularities with their baggage, so that a positive image of our ground product is maintained in the eyes of EK passengers
- Co-ordinates with DNATA Ground Operations concerning the return of checked in bags to passengers who have been offloaded, the re-tagging to final destination of short tagged baggage to DXB, the return of baggage for those passengers who decide to break their journey in Dubai for STPC or DBB and the dispatch of rush baggage on other flights, so that bags are restored to their owners quickly.
- Monitor unclaimed baggage and ensures that details are quickly updated in World Tracer and that OHD (on hand) stickers are attached to these bags, contents/inventory checked and OHD file updated and placed in the baggage store where necessary, so that they can be restored to their rightful owners or to the outstations as quickly as possible.
Sales Director. - Manage telephone and email inquiries in a prompt and professional manner, ensuring customer feels cared for and valued with attention to detail all times; - Monitor offers, discounts and option for distribution in the team and our frequent customers; - Identify new contacts, develop and pass sales leads for the sales team and respond to sales opportunities in order to maximize profitability; - Identify and resolve clients queries and concerns; - Understand and maintain a culture of high quality standards for relationship building, customer service and selling techniques; - Attend sales event; - Prepare and present, on a monthly basis the activity of the proactive sales team to the company owners;
Reading, drawings, and figures to understand the layout of water supply, waste, and venting systems.
Installing, repairing and maintaining domestic, commercial, and industrial plumbing fixtures and systems.
Being able to work in confined spaces or at certain heights.
Communicating effectively and confidently with colleagues, subcontractors, and management.
Locating pipe connections, passage holes, and fixtures in walls and floors.
Using hand and power tools, as well as machines, to measure, cut, bend and thread pipes.
Being able to test pipes for leakages using water as well as air pressure gauges.
Knowledge of legal restrictions and safety rules.
Meeting safety standards and taking note of build regulations.
Dates 2008 - 2012 Title of qualification awarded Bachelor Degree Principal subjects/occupational skills covered Surveying and Cadastre Name and type of organization providing education and training "Politehnica" University of Timisoara, Building Department 2nd Traian Lalescu, 300223 Timisoara (Romania)
Dates 2001 - 2005 Title of qualification awarded Principal subjects/occupational skills Covered Name and type of organization providing education and training Baccalaureate diploma Maths and Informatics 'Traian Lalescu' Hunedoara 17th Victoriei, Hunedoara (Romania)