Delivery and Warehouse Supervisor
Ali Abdulwahab Al Mutawa
Total years of experience :15 years, 4 Months
I am currently supervising a team of 26 members and a facility comprising an area of 2000 square feet.
Notwithstanding my job title of Delivery & Warehouse Supervisor, I am currently acting as de facto assistant manager of the warehouse and have brought substantial changes in existing systems and processes at all levels since I have joined.
I have improved the overall structure of home delivery operations.
I oversee logistical matters to ensure effect management of the delivery section and drivers and resolve any delivery issues.
I am also responsible for supervising the picking, cross checking & leading teams.
I focus on effectively communicating with my subordinate staff, motivate and encourage them to perform at their level best.
My work further includes arranging and supervising deliveries of our products to our showrooms (replenishment, containers, online);
Ensuring organization of floor plan for optimum process flow (ensuring that right labels and signage are in right places; reviewing storage capacity; supervising classification of inventory and compartmentalization of inventory with totes, bins and dividers; implementing a slotting strategy and an efficient receiving process);
Training the warehouse team to minimize the operational errors;
Investigating the discrepancy issues and fixing them in appropriate manner;
Coordinate staff recruitment with the Senior Management; and
Measuring and reporting the effectiveness of warehousing activities and employee’s performance.
Fully managed a sales & Delivery team comprising of 14.
Designed, developed and implemented the right coordination strategy to improve effectiveness of overall service to the customers.
Recorded statistics, and prepared reports for the executive management to keep them apprised of the level of service provided to the customers, customers feedback, product marketability, issues and my recommendations.
Directly communicated with customers, who were not satisfied with the team and addressed their complaints.
Handled drivers and managed delivery issues.
Administered training programs for new hires and existing staff to improve work quality.
Motivated and encouraged staff through positive communication.
Coordinated staff recruitment with Manager.
Supervising performance of the branch, Sales and expenses.
Motivate and encourage staff through positive communication.
Ensure that there is sufficient stock of various products.
Determine what products to shelf at various points in the store.
Record statistics and prepare reports.
Handled incoming customer calls using a variety of call centre technologies.
Handled customer queries, complaints and concerns in a professional manner.
Maintained Call Centre standards for customer service levels.
Consistently delivered individual and team performance objectives.
Monitored own progress against personal development plan.
Operated IT applications to perform task.
Forwarded customer technical issues to help desk.
Reported to team leader on daily basis.
Provided customer services by informing them of products and services.
Handled customer queries, complaints and concerns in a professional manner.
Met individual and company sales targets.
Explained products value and capabilities to customers.
Monitored own progress against personal development plan.
Operated IT applications such as Internet, Intranet, emails, etc.
Processed payment in terms of cash, debit and credit cards.
Tallied cash with receipts at the end of shift and report to branch Manager.
Provided customer services by informing them of products and services.
Handled customer queries, complaints and concerns in a professional manner.
Met individual and company sales targets.
Explained products value and capabilities to customers.
Monitored own progress against personal development plan.
Operated IT applications such as Internet, Intranet, emails, etc.
Processed payment in terms of cash, debit and credit cards.
Tallied cash with receipts at the end of shift and report to branch Manager.
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courses: Certificate “Diplomatic smart Leadership, efficient planning & strategic decision making” Team Powers Institute for Private Training
courses: Certificate “Diplomatic smart Leadership, efficient planning & strategic decision making” Team Powers Institute for Private Training
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