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Vaiyapuri Gopalakrishnan

Manager - After Sales

M/s Saud Bahwan Automotive llc

Location:
Oman - Muscat
Education:
Master's degree, General Management
Experience:
26 years, 2 months
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Work Experience

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Total Years of Experience:  26 Years, 2 Months   

September 2010 To Present

Manager - After Sales

at M/s Saud Bahwan Automotive llc
Location : Oman - Muscat
Career Sketch

M/s Saud Bahwan Automotive LLC (Toyota, Kia & Ford)

Career Elevation,

Service Manager (Kia & Ford) JUN’13 - Till date.
Service Manager (Toyota)
After sales & Service Marketing SEP’10 - JUN’13
 Managing Almawellah Toyota, Kia & Ford Branches through a team of 120 key professionals with a daily inflow of more than 200 vehicles.
 Over all operational responsibility for the Region, operational effectiveness and continual business improvement of the region.
 Enhanced Market share substantially with a deep penetration in the market with more synergy with parts department.
 Maintaining Recovery rate / Ro in Kia - 20 OMR & Ford - 35 OMR.
November 2003 To October 2010

Manager - Service

at T. V. Sundaram Iyenagar & Sons Limited, Coimbatore
Location : India
KEY ATTAINMENTS:
 Led TVS to become no. 5th rank in Honda Dealer in India by JDP in CSI 2007
 Appreciated CSI in TVS 45 to 95%
 Achieved 2nd place in Honda New Honda Circle
 Managed operations of the Salem, Erode & Tirupur the branch handled servicing of 45 + vehicles per day.
 Involved in day to day troubleshooting of the systems.
 Oversaw processing of warranty claims.
 Planned organized and directed a wide range of training activities (On Job Training).
 Involved into setting up the strategy planning for monitoring CRM activities.

Education

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April 2009

Master's degree, General Management

at Master of Business Administration
Location : India - Chennai
Grade: 81 out of 100
Stress Management
◘ Influencing Styles
◘ Finance for Non financing executives
◘ Conflict Management
◘ Ethics in Management
◘ Motivation & inspiration◘ Stress Management
◘ Complex problem solving
◘ Counseling skill in the work place
March 2006

High school or equivalent, Bachelor of Electrical & Electronics engineering

at Government college of technology
Location : Coimbatore, India
Grade: 65 out of 100
Improved from 65 to 97% FRFT (Toyota)
◘ Introduced in SBG and increased inflow by 35% and Revenue by 25%
◘ Monitoring Overall Business Performance by enhancing Customer Satisfaction, Workshop Productivity and Service Market share.
◘ Looking after of Profit & Loss management and Manpower Planning.
◘ Involved in improving Retention & Regularity of UIO (Units in Operation)
◘ Playing a prominent role setting up the strategy planning for monitoring CRM and CSI activities.
◘ Supervising activities related to insurance business.
◘ Planning& executing wide range of training activities (On Job Training).
◘ Active Member of 3S coordination committee.
◘ Communicating quality issues and ensure resolution of non-compliance issues with the staff and managers.
◘ adhering to ISO 9002 norms of the performed process and associated work products.
◘ Extensively involved in synchronization with project team in creating new service facility
March 1991

Diploma, Diploma in Electrical & Electronics Engineering

at Ramu Seetha Polytechnic
Location : Kariapatti, India
Grade: 59 out of 100
Diploma in Electrical & Electronics Engineering

Languages

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English

Expert

Tamil

Expert

Malayalam

Intermediate

Arabic

Intermediate

Training and Certifications

Quality of Life ( Training )

M/s Aparajitha Academy
September 2001 (16 hours)

Customer Focus Strategies ( Training )

M/s TVS Academy
May 2007 (16 hours)

Supervisory Development Programme ( Training )

M/s Ultra academy
March 1996 (24 hours)

Systems Training ( Training )

M/s Aparajitha Academy
July 2001 (32 hours)

PC Awareness Programme ( Training )

M/s ultra acadamy
October 1995 (48 hours)

Finance for non Executives ( Training )

M/s Ultra Acadamy
March 2003 (8 hours)

Hobbies and Interests

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Watching Moving

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