Chief Operating Officer
Eurostar Group
Total years of experience :27 years, 9 Months
Played key role in enhancing market penetration across Qatar and
Successfully integrated two separate business units engaged in Telecom solutions and Computer services solutions in to one technology powerhouse leading to turning around business applications activity of the unit
•Played key role in developing new business activities in carrier communication systems and fleet management solution
•Instrumental in setting up & managing business unit of Al Futtaim Technologies Pakistan (profitable from the first year of operation)
•Distinguished for enhancing CSI (customer satisfaction index) for the after sales operations and sustained through training and realignment
Key Responsibilities:
•Focused on enhancing business generation from segments like Alcatel Voice and Data Solutions, Genesys Contact Centre, HP Infrastructure solutions, and Microsoft Business Applications
•Defined & implemented strategies for accomplishing financial objectives in the ICT projects division encompassing Enterprise Voice and applications group, Infrastructure and Data group, Business Applications, and Carrier communications
•Followed up with respective teams in translating board room business strategies in operational plans for seamless implementation of assigned projects
•Groomed & mentored team members across sales, field support, technology competency (presales, solution design and engineering) in accomplishing business and operational targets
•Interacted with principals like Alcatel, Microsoft and others to align deliverables to business requirements of clients aimed at enhancing client satisfaction
Successfully turned around
Rated high for independently winning major orders from clients against tough competition from established players in the business
•Sourced & integrated cost effective complementary value added solutions (such as Voice Mail systems) to the Alcatel PABX platform to enhance competitiveness
•Recipient of Alcatel awards for best performance
Key Responsibilities:
•Coordinated activities related to prospecting, opportunity qualification, proposal drafting, negotiating and closing major Enterprise communication solutions projects (Alcatel PBX, structured cabling and Data)
•Managed presales activities related to writing tender specs, solution presentations to the client, and technical discussions
courses: GMDP (General Manager Program)