Team Leader/Senior Customer Engineer
HCL Info systems Ltd
Total years of experience :8 years, 11 Months
Company: HCL Info systems Ltd
Duration: September 2004 to Till Date
Designation: Senior Customer Engineer
About HCL: HCL Info systems Ltd ( a global information technology company) and a leading system integrator for Enterprise IT infrastructure solutions and service specialist. HCL offers design, implementation and management services for enterprise computing, network integration, enterprise security and IT infrastructure management.
Projects handled:
Project: AFNET (Air Force Networking)
Role: Network/System Administrator
Position: Team Leader/Senior Customer Engineer
Client: Indian Air Force
Responsibility:
• Handling 21 members of team
• Handling first level escalations from the IAF
• Maintaining smart Asset, ODC's information and Projects Information of IAF.
• Fulfilling the requirements of IAF by coordinating with HCL Info systems.
• Resolving day-to-day issues of users through remedy tickets and ensuring that the ticket count should be zero by EOD.
• Installing and Troubleshooting of Operating Systems of all Windows Family.
• Good experience over troubleshooting the MS Outlook issues.
• Deploying updates, Services Packs and Patches through SCCM Tool.
• Installing and deploying databases like Oracle, SQL Server & Visual Studio on windows and Linux.
• IT asset management using CA agent
• Monitoring Antivirus updates and patches on Symantec, MacAfee and CA.
• Configuring and managing Users and Groups using Active Directory services and Database.
• Configuring and Managing Servers like DNS, DHCP.
• Assisting and troubleshooting user problems relating to Operating system issues.
• Software and Network Connectivity TCP/IP configuration
• Administering and monitoring System and Database Performance.
• Managing 3000 + desktops with 45 swithes (3650, 6509) and 4 routers (7509, 12410)
• Responsible for maintenance of mail servers.
• Implementing and Managing Remote Installation Services.
• Installing, Upgrading the IOS, Configuration, Building Up the GE WAN links & Maintaining of Cisco CE, PE routers (6509, 7609, 12410)
• Coordinating with EDP (IT services) team for depletion of AFNET in the station premises.
• Planning and managing the project activities includes co ordination of vendors
• Depletion of all servers (mail, webportal, Backup, security) in AFNET project including Infra structure includes Rack mounting
• Ensuring and designing of power layout as per ISO standards
Project: CARD (computer aided registration department)
Role: System Administrator
Position: Associate Customer Engineer
Client: IGRS
Responsibility:
• Attending calls related PC Hardware Maintenance & Trouble shooting
• Minor Trouble shooting of LAN
• Maintenance & Troubleshooting of Peripherals
• OS installation & Trouble Shooting
• Linux Server Maintenance & Trouble shooting.
❖E-MBA from IIBMS in Project managment
❖ Diploma (Electrical & Electronics) from SBTET at SMVM Polytechnic, Tanuku. With 74.66%
❖ S.S.C. from Board of Secondary Education from St. Xavier EM High School, Eluru.with 79.86 %