Sales Associate
Damas Jewelry
Total years of experience :17 years, 8 Months
• Handle responsibilities of cleaning, maintaining and organizing the display cases to make it appear in appealing way to customers
• Responsible for explaining return polices, payment modes, payment services and other services
• Perform responsibilities of entering sales information on a daily and weekly basis
• Responsible for showing and explaining the various features of items to potential customers
• Responsible for explaining return polices, payment modes, payment services and other services
• Skilled in using telephone, keyboard and other business related equipment
• Customer oriented with good communication and interpersonal skills
• Physically fit and has the ability to stand up to eight hours per shift
• Flexible and has the ability to handle multiple tasks
• Deal directly with customers either by telephone, electronically or face to
face.
• Obtain and evaluate all relevant information to handle product and service inquiries
• Process orders, forms, applications and requests.
• Perform customer verifications and set up new customer accounts.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Provide feedback on the efficiency of the customer service process.
• Respond promptly to customer inquiries, handle and resolve customer complaints.
• Focus on quality, productivity and efficiency.
• Organize workflow to meet customer timeframes.
• Listen to the Customer, understand the needs carefully and give top priority to answer as per set KPI’s
• Managing Staff attendance and man power required for all shifts
Handling more than 150 schools in Kerala and Tamilnadu.
Managing manpower of 60 Resource co-ordinators appointed in schools.
Co-ordinating with the Human Resource Dept for timely recruitment closures.
Ensure sales offers are fulfilled
Ensure implementation materials are delivered at the site though logistics
To ensure completion of implementation in a given time span.
Arranging training programmes for the teachers, managerial staffs and the Resource
Co-ordinators at the schools.
Scheduling 50 school visits in a month.
Co-ordinating with service vendors to get the support in resolving complaints on Software and Hardware Equipments.
Monitoring complaint logs on a daily basis.
Ensuring RC’s roles and responsibilities are met at the schools.
Conducting quarterly assessment for Teachers.
Timely up gradation of software’s.
Building a healthy customer relation with the school management.
Ensuring customer satisfaction with timely school visits.
• Responsible for management of premium customers at Vodafone.
• Resolving customer complaints at the earliest.
• Managing bill disputes.
• Troubleshooting technical queries related to GPRS, IPHONE, and Internet based applications and services.
• Lead generations from customers, like VAS services, new connections, Blackberry handheld devices etc.
• Maintaining daily reports on postpaid and prepaid.
• Mentoring new Agents.
• Manage workflow in case of Specific Requests from the authority.
• Coaching new agents on product and sessions of mock calls.
• Handling cochin branch which is the biggest branch in Kerala.
• Coordinating and verifying CAF‘s for all vodafone stores in Cochin, Kerala.
• Trouble shooting roaming complaints.
• Visiting customers who had complained about Network issues.
• Attending customer relationship programs and resolving issues.
• Retaining maximum number of customers
• Ensure all walk-in customers are attended.
• Assigned to a particular section and make sure the stocks and the sales are matching on a daily basis.
• Updating the intake of stocks on a daily basis.
• Ensure displays are in a proper manner.
• To ensure customer complaints are attended and resolved in time.
• To convince the customers to take up the investment schemes for ornaments.
• To ensure customer orders are received and delivered in time.
• Achieving monthly targets.
• Building a good rapport with the customers and ensure customer satisfaction.
• Experienced in diamond and gold