Service Engineer
Oman Marketing & Services Company LLC
Total years of experience :16 years, 4 Months
Technical administration workshop control
Failure analysis and report
Warranty claims control
Goodwill claims control
warranty expense reconciliation
MIS reporting
Process auditing
Recall management
• Understanding the trouble shooting of complaints in modern automobiles.
• Preparation of failure report and analyse the root cause of the failure.
• Send the failure report to principals for investigation.
• Processing of warranty approvals based on the failure.
• Submission of the warranty claims to principals to get the reimbursement.
• Profit loss analysis.
• Testing of vehicles with modern equipments.
• Receive vehicles for periodic service and maintenance.
• Estimate the cost of repair.
• Check the complaints as per customer concern.
• Test drive.
• Conduct PDI for the new vehicles.
• Issue necessary parts to the Job card and prepare bill after repair.
• Deliver the vehicle.
• Prepare accident estimates.
Secured firs class in Diploma.