Designer
Total years of experience :8 years, 3 Months
www.rcom.co.in
•Moving Customers from HPOV monitoring tool to SMARTS for which creating a new domain, creating different console in a domain and adding customers into console as per revenue and SLA defined.
•Make and Update Customer Inventory in BMC REMEDY.
•Utilize network management software (SMARTS) to proactively isolate problems in real-time.
•Ticket Creation via SMARTS, REMEDY & CLARITY Application.
•Troubleshooting the routing and configuration problems of Managed Customers.
•Working on Routing Protocols OSPF, BGP, EIGRP, RIP & Knowledge of MPLS.
•Detecting, logging, categorizing and prioritizing incidents and providing initial incident support.
•Managing network asset inventory through the useful lifecycle of each asset.
Vedang Cellular Services www.vedangcellular.com
•Started with Vedang as a
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