PCSO Police Community Support Officer, SPCSO, Station Police Community Support Officer, PAO Public
London Metropolitan Police
Total years of experience :10 years, 11 Months
Working in partnership with communities, liaising with community groups and individuals, providing a visible presence to deter crime and reassure the community;
I would be Conducting patrol duties on foot, and by car.
I would respond to calls and requests from the public to assist at incidents;
My job involved conducting initial investigations, gathering evidence, taking statements and complying with relevant legal requirements;
I would speak to victims and witnesses in accordance with relevant legislation when reporting crime reports
I would be completing administrative procedures, submitting internal crime reports and criminal intelligence reports;
I took appropriate action on information received from members of the public, gathering, recording and analyzing intelligence to achieve community safety and crime reduction objectives and providing crime prevention advice;
I would attend road-related incidents including collision scenes, vehicle check points and traffic offences;
I would be required to enforce road traffic legislation and issuing fixed penalties for relevant offences where required.
Handling and dealing with lost or found property trying to reunite the owners by carrying out researches.
To undertake an initial investigation of crime and missing persons, to include the taking of victim statements for minor crime reports, in accordance with MPS Standard Operating Procedures (SOP).
To interact daily face to face with members of the public requiring access to policing services and other MPS staff, working as part of a team and to offer support and guidance to other colleagues including Met. Volunteers and police officers. .
I would manage risk assessments to customers, colleagues and the MPS and seek assistance when required.
I would respond to all enquiries received at the front counter ensuring the provision of a non-discriminatory service.
To record initial complaints against police accordingly to the protocol set out by the MPS
I work supervised but mostly working without a supervisory presence.
To resolve any quires, problems guest may have my self before connecting them to the destination they requested.
To monitor the safety and security panels and the emergency exit panels.
Manage all faxes for staff n guests and to keep a record of them as well.
Assisting front reception desk to check guests in & out, also to help them out with any quires they had.
To process debit and credit card deposit payments for the guests.
I would create monthly rotas for my department.
To train new staff on the basic switchboard and general information with regards to front office.
To managing all the paging systems.
Represent my hotel for the UK. Forum and I was also appointed as the internal department exchange representative.
I maintained a portfolio of 300+ contractors.
I was the first point of contact on the phone, to contractors, employers, and employment agencies.
I resolved any queries or problems regarding contractors: pay, contracts or their payslips, by phone, E-mail, fax, post.
I processed contractor’s pay on daily basics, processing their P45 updating new tax codes.
I chased contractor’s pay and contracts oh behalf of contractors and seeing it through till it’s updated onto the computer system.
I updated new companies and contractors onto the in-house computer system.
I produced invoices and credit notes as and when required.
I liaised at all levels with other departments to ensure smooth operation and communication to help reduce contractors queries and problems.