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Les directives

Wael Khattab

Operations Manager

Al Ahly Medical Company, AMC

Lieu:
Egypte - Le Caire
Éducation:
Diplôme, Healthcare Management Diploma
Expérience:
11 années, 11 mois

Expériences professionnelles

Quelle est votre expérience professionnelle? Celle-ci est l’une des sections les plus importantes de votre CV.
Indiquez vos fonctions, compétences, projets et réalisations dans chaque rôle professionnel. Si vous êtes un nouveau diplômé, vous pouvez ajouter vos activités de bénévolat ou les stages que vous avez faits.
Ajouter Expérience

Total des années d'expérience:  11 Années, 11 Mois   

novembre 2013 A À présent

Operations Manager

à Al Ahly Medical Company, AMC
Lieu : Egypte
AMC is a subsidiary of the National Bank Of Egypt, Established to hold and operate all medical projects
and investments of the NBE in the medical sector, It is one of the leading medical companies in Egypt,
AMC operate different Medical Lines of businesses as ( Establishing Polyclinics, Management and
Renovation of Hospitals, Medical TPA business ( Third Party Administration )
Job Duties and Responsibilities:
* Applying Company Goals and Objectives.
* Responsible for Account Management Division, Preauthorization Division, Customer Service
Division and Site Doctors Division.
* Allocating and selecting candidates for all Divisions
* Establish intra departmental policies and procedures.
* Planning for growth of the department and accordingly the company.
* Monitoring day to day divisions performance .
* Maintain company relation with customers and company strategic partners ( Insurance
companies, self management payers, .... etc)
* Controlling any diversion from the well established policies and procedures.
* Appraising and rewarding subordinates in each division from Medical Operations Dep.
* Preparing quarterly reports of performance to the CEO and Company Executive committee
* Liaises with Commercial Departments, IT Department and Network Management Department
to apply company goals
* Enhance and update the procedures as to maximize operational efficiency with in the allocated
budget.
* Preparing and controlling departmental Annual Budget, Man power plan, objectives and
Goals
* Arranging Monthly meetings with clients and strategic company partners.
septembre 2012 A octobre 2012

Senior Supervisor Pre Authorization Doctor

à Al Ahly Medical Company, AMC
Lieu : Egypte
AMC is a subsidiary of the National Bank Of Egypt, Established to hold and operate all medical projects and
investments of the NBE in the medical sector, It is one of the leading medical companies in Egypt, AMC
operate different Medical Lines of businesses as ( Establishing Polyclinics, Management and Renovation of
Hospitals, Medical TPAbusiness ( Third Party Administration )
Roles and Responsibilities :
* AMC central Preauthorization / Call center supervision.
* Issuing pre authorizations for laboratory services, radiology services, physiotherapy services,
medications and Inpatient Hospital admission cases.
* Follow up on Hospital admitted cases till discharge.
* Communication with the network of medical providers.
* Facilitate rendering of the medical service by patients.
* Control abuse of Medical Service and immediate reporting of fraud cases.
* Pre-employment Medical Checkup approvals and arrangements.
* Approval and issuing of sick leave documents
* Medical Network establishing and operation, Joined the team to operate the medical network of
providers, from initial communication till contract and final agreement.
* Responding to accounts/clients demands and concerns ( Account Management Unit ) Example
of these accounts are ( Egyptian Life Takaful Company ( Gulf Insurance Group ), Bavarian Auto
Group ( BMW importers and assemblers), TE Data, Orbit Showtime Network (OSN), National
Bank Of Egypt, ....etc
* Accounts In House/Site Doctors scheduling and Supervision.
* Chronic medications preauthorization
* Handle and Coordinate medical awareness campaigns
* Preparing reports of Utilization and consumptions.
* Preparing accounts annual renewals.
* Monitoring and Adjusting the company TPA software.
* Working with the Business Development team to innovate and enhance the medical service
rendered to the clients ( Patients and Accounts
janvier 2010 A août 2010

Supervisor of medical pre authorizations

à National Bank of Egypt
Lieu : Egypte - Le Caire
Pre Authorizations Supervisor, working for the medical sector of the National Bank Of Egypt ( Serving 22, 000 Employee/Retiree)

Responsible for the following:

• Managing Emergency cases.
• Treating mild to moderate internal medicine cases.
• Filtering and referral of severe and advanced medical conditions that require consultants’ opinions.
• Issuing pre authorizations for laboratory services, radiology services, physiotherapy services, medications and Inpatient admission cases.
• Follow up on hospital admitted cases till discharge.
• Respond to patients inquiries in regards to conditions / Treatment
• Communications with all medical providers in the network.
• Facilitate the service for the patients.
• Control and report cases of abuse of the Medical Service.
• Pre-employment Check up approvals and arrangements.
• Approving and issuing of sick leave documents.
avril 2009 A mai 2010

Supervisor of medical pre authorizations

à MetLife Alico
Lieu : Egypte - Le Caire
Responsible for the following:

• Managing Emergency cases (Site Clinic).
• Treating mild to moderate internal medicine cases (Site Clinic).
• Filtering and referral of severe and advanced medical conditions that require consultants’ opinions (Site Clinic).
• Issuing pre authorizations for laboratory services, radiology services, physiotherapy services, medications and Inpatient admission cases.
• Follow up on Hospital admitted cases till discharge.
• Communications with all medical providers contracted in the network.
• Facilitate the service for the patients.
• Control abuse of Medical Service.
• Pre-employment Check up approvals and arrangements.
• Approving and issuing of sick leave documents.

Éducation

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mai 2015

Diplôme, Healthcare Management Diploma

à Oxford For Medical Sciences , UK , Belfast
Lieu : Belfast, Royaume Uni
Moyenne générale: 3 sur 4
février 2014

Diplôme, Basic Management

à Ain Shams University
Lieu : Egypte
septembre 2014

Diplôme, Sales and Marketing

à Ain Shams University
Lieu : Egypte
juin 2014

Diplôme, Human Resources

à Ain Shams University
Lieu : Egypte
février 2014

Diplôme, Project Management

à Ain Shams University
Lieu : Egypte

Specialities & Skills

ACCOUNT MANAGEMENT

BUSINESS DEVELOPMENT

CALL CENTER

CUSTOMER RELATIONS

INVESTMENTS

NETWORKING

Project Management

Groupe médical

Management

Travail d'équipe

Langues

Parlez-vous plus d\'une langue?
Dans certaines professions, la maîtrise d'une ou de plusieurs langues étrangères est un plus ; il faut donc ajouter vos compétences linguistiques pour obtenir de meilleurs résultats.

Arabe

Expert

Anglais

Expert

Formations et Certificats

Performance Appraisal ( Formation )

Job Masters
May 2015 (16 heures)

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