IT Business Consultant
Clinic9 Medical Complex
Total years of experience :27 years, 8 Months
- Technology/Business Advisory: Providing advisory role to kick-start a new Medical Complex business. Performing in-depth technical reviews of all techno-functional elements/services accomplishing optimum expectations of the business. Helping the Clinic’s top management acquire, develop and improve the communications, data and business applications to excel and sustain business start-up/growth
- Integrated Solutions: Analyzing and deploying current and future technologies with a strategic vision to integrate and interface heterogeneous Clinic’s components (medical instruments, computing systems, hospital management system (HMS), WiFi marketing hotspots, …)
• Led corporate IT security roadmap development and realization with extreme focus on human/corporate safety and information protection by devising and executing stringent IT security techniques, which led to instant protection & recovery from several trials of cyber-attacks.
• Developed innovative, fact-based and achievable IT strategies and operating models to enable business growth.
• Was accountable for setting IT budget plans and ensured effective control of IT expenditures for operating and capital costs.
• Prepared IT employees’ professional development plans (PDPs) and closely mentored transfer of knowledge to young workforce based on day-to-day engagement methodology.
• Handled day-to-day operations of IT systems, ensured planning, end-user impact, change management, quality management are properly addressed and monitored to guarantee deadlines, budgets and service levels are met and results delivered.
• Led, mentored & monitored performance of a dynamic IT taskforce in concurrence with ~60 business super users and ~2, 000 business customers
• Developed and maintained incident & business continuity plans for IT and implemented measures designed to safeguard information technology and management needs of sustaining services in the event of major incidents or disasters.
• Provided support to project change requests management process. Defined comprehensive project & change management methodologies and obtained requirements as well as developed, maintained and communicated project plans and strategies for overall program.
• Ensured skills enhancement and development of every individual in the team. Conducted structured periodic performance appraisals, motivated & coached the team and retained critical resources for benefit of organization.
• Created and maintained comprehensive documentation related to servers and network topologies, equipment, and configurations
• Contributed in development of corporate’s 5-years IT master plan in consultation with various business stakeholders; designed and upgraded enhanced enterprise email landscape
• Centralized data backup environment and executed day-to-day operations and support to HP-UNIX network landscape
• Transferred network infrastructure from the legacy Unger Mann-BASS to latest Cisco networking technologies
• Led initiation of company’s computing systems (infrastructure systems and business desktops) based on Microsoft enterprise solutions portfolio
• Identified, diagnosed, and resolved network problems including network connectivity, traffic utilization, etc… using reliable network tools
• Implemented external interfaces for information synchronization of corporate directory and secured remote access facility
• Planned future improvements, suggested IT solutions to business problems
• Attended to technical inquiries, logging service repaired; created manuals and guides
• Migrated company file system from legacy Novel to latest Microsoft platform
• Upgraded corporate email system to Microsoft Exchange
• Upgraded enterprise Intranet platform to Netscape enterprise server
• Responsible for implementation and commissioning of Systems Management Server for IT asset inventory management and centralized deployment of software packages
• Initiated, designed and deployed early versions of company’s Intranet
Supported eastern province’s electrical network grid through daily maintenance and operation of supervisory control and data acquisition system (SCADA)
• Executed electronic definition and commissioning of new electrical substations in the SCADA system
• Participated in the recovery process of malfunctioning communications infrastructure in the event of emergencies
Embarked in a technical cooperative rotation program among Saudi Aramco’s various divisions of: Network cabling Infrastructure maintenance, network communications support (Cisco) and business desktop hardware/software support
- Successfully passed initial admission tests and promoted to start with 2nd orientation semester due to higher score in English and Mathematics level tests - Graduation projects involved design of software controlled elevator and smart traffic system