Senior Security-Operations
Zain - KSA
Total years of experience :20 years, 7 Months
Scope
Manage Symantec Endpoint Protection System and reporting management
Manage Cisco Email security & appliance
Manage Security Management Appliance
Manage Cisco Amp virtual cloud & appliance
Manage Threat grid & appliance
Manage security monitoring tools
Fit for any request from NCA related to scope
Manage VCentre -VMware
Manage Exchange, Active Directory, SCCM, and Office 365
Achievements:
Defined scenario to clean and secure environment against viruses
Mitigated vulnerabilities on system level
Enhancement new polices to detect phishing Emails and bad words and non trusted domains
Deployed security patches using SCCM and reporting management
Upgraded all security appliances to the lasted version considering compatibility
Daily achievements upon user requests
Email Security appliance configuration with best practice
Cisco AMP configuration with best practice
Qradar enhancement to monitor environment behaviour
Scope for the new customer
Manage Zain Cloud infrastructure and applications
Define Scope of work
Create Project Budget
Coordinate with project Stakeholders
Preparing New Forest high availability
Prepare infrastructure readiness
Implement security patches and secure customer web
Review and evaluate RFPs.
Problem solving skills
Achievements:
implement File Share Solution
implement Exchange Environment
Migration customer data and emails
Prepare Cloud infrastructure for geographic information system Mapping
Scope:
Manage Jawraa Cloud infrastructure and applications
Manage Azure subscriptions and resources
Implement and manage storage
Deploy and manage virtual machines (VMs)
Configure and manage virtual networks
Manage identities
Manage and implement Cloud solutions and Infrastructure integrated with Customer systems.
Support sales team on client engagements and new opportunities
Creating new ideas of IoT and connected with Azure IoT and Alibaba Cloud IoT
Communicate with stakeholder for new projects and business technical or non-technical
Review and evaluate RFPs.
Problem solving skills
Achievements:
Designed solution for HR system on cloud base
Implemented solution for meeting management system working on cloud base
Key factor of Azure IoT
Implemented ITSM SystemSenior Cloud Architecture
Scope:
Manage STC Cloud infrastructure
Involved for Data Center migration
Build and advisor of ITSM application called Service Now
Mange VMware in Data Center
Mange SCCM, SCOM and DPM in Data Center
Mange and advisor for Xerox workspace for Printer Management
ISO 27001 understanding process and procedures
Advisor for license agreement and management.
Mange Exchnage and domain on Cloud and on data center premises
Mange Email Getaway
Manage antivirus Kaspersky Server and Client
Achievements:
Implemented Email Signature Exchnage Edition
Key factor integration for active directory and (ISE) Cisco Identity Services Engine with high level of security
Define naming convention for infrastructure
Created Template for windows server automation installation.
Solved IT security findings.
Played successful key factor of Migration Data Center
Reporting for Exchange environment sorted by health and usage using Manage Engine solution(A web-based analysis and reporting solution for Microsoft Exchange Servers)
Manage Engine AD Audit Plus (In real-time, ensure critical resources in the network like the Domain Controllers are audited, monitored and reported with the entire information on AD objects)
Manage Engine AD Manager Plus (An Active Directory (AD) management and reporting solution that allows IT administrators and technicians to manage AD objects)
Scope:
Cloud infrastructure design and hosting services on private data center
Network Infrastructure design
Manage printer Service
Define scope of work depend on RFPs
Design Storage and Management application for Cameras (CCTV)
Design Access Control System (ACS) Application and License
Design Time Attendance (TA) Application
Design Meeting Management System (MMS)
Application and License management.
Design asset tagging for IT equipment
Achievements:
Prepared technical documentation and design plan
Implement Cloud infrastructure and company over private cloud
Implement software assessment and planning of infrastructure
Scope:
Define scope of work depend on RFPs
Monitor performance of IT systems and services on data Center
Manage backup system
Manage Email Service on company Microsoft azure pack.
Operate Cloud infrastructure and private data center
Mange DNS, Domian control and active directory.
Manage printer Service
Manage file server
design Infrastructure and planning topology
Skype for Business in project pipe line.
Achievements:
Delivered Microsoft Exchange 2016
Organized Email Service and design Organization units
Delivered company domain.
Delivered Printer System service
Delivered SQL database server
Delivered SharePoint server
Delivered File Cloud Application
Scope:
Manage Active Directory and Exchange in Cloud
Manage Skype for Business in Cloud
Manage Webex Conference and integrated with AD
Involved in data center infrastructure design
Support for Signage
Mange Access System server and integrated with AD.
Manage Citrix shared files
Manage CCTV Application.
Operate on client Local Group Policy.
Microsoft Assessment Tool and analysis outcome database.
Configure WSUS and manage the update.
Mange Virtual Machine on Azure Pack Microsoft Hyper-V
Mange ESXi and VMware.
Manage migration from physical servers to Virtual Server.
Mange Microsoft Azure Pack using Company resources.
Manage Virtual Machine Manager.
Knowledge of Microsoft Azure.
Mange exchange admin center
Mange Microsoft intune tenant.
Mange office 365.
Achievements:
IT developer of service desk plus tool (Manage Engine incident management), and integrated with AD.
Manage Engine Asset Management configuration by CMDB.
Manage Engine work flow and approval cycle.
Configuration of manage Engine service CatLog.
Manage Engine automatic process of incident management.
Provided IT Asset tagging and naming convention solution
Build Meeting Management Room System. integration with exchange
Build unifgration low Printer Management. and integrated with AD
Manage time Attendance server and integrated with AD.
Implement internal IT Processes and Procedure according to ITIL
Scope:
Generate reports from Remedy System (SLA, Number of Tickets, etc., )
Provide End-user Support for Zain Staff for both Software and Hardware.
Including but not limited to: Printers, PCs, PDAs, Network (LAN/WAN/Wi-Fi), Servers, IP Telephony, Video Conference.
Systems Supported like, MAC OS, MS Windows, MS Office, Oracle, Citrix, TABS, Speachlog, Cisco Bar, JAVA.
Maintaining SLAs & KPIs and handling client’s escalations.
Systems Health and Asset Management reporting and configurations Database maintenance.
Maintaining the IT Processes and Policies implementation in terms of New Hires standard equipment and Access control.
Maintaining automatic software deployment (Microsoft SCCM) and packaging tools.
Overseas Temporary Assignments (VIVA Kuwait).
ERP Support on daily basis.
Planning and Managing Sites Budgets (227 Million SAR) in addition to rentals and Payments to Landlords.
Lead integration between ERP and other applications.
Make sure that all issues are solved within agreed SLA.
Monitoring operation of using ERP-OPM functions.
Assigned ERP responsibilities to users as per business required.
Provided direct, indirect and incremental cost per site or service.
Sites GSM/ICT Assets Management and sites/equipment Information Database Maintenance.
Department Process development, implementation and enhancement.
Make sure all software is licensed and renewed.
Leading Department Projects Planning, Delivery, User Acceptance Test and sign-off.
Business Requirements analysis for all new software/systems integrations, design and implementations.
Digitize new Shops and Offices acquisition and Utilities payment process to replace the current manual process.
Achievements:
Managed the IT End-user Support for the Hajj War Room Team during 1431 AH Hajj Period and awarded by Zain CEO for outstanding performance and being a success factor for the project.
A member of a 4 Man Team Implementation of all Call Centre equipment (PC, Printers, IPT, VC) serving 500 Call Centre Staff in Riyadh, Jeddah and Dammam Cities.
Played a major successful role in Zain King Khalid International Airport (KKIA) Wi-Fi Network Access Project, planning for assets and equipment locations, facilities and capacity leading to covering the entire Airport with free Wi-Fi Internet Access for Travelers.
Review and approval of the proposed KKIA Project Low-level design in addition to User Acceptance Testing.
Scope:
Retail Shops IT Support Management - 68 Shops Geographically distributed.
New Shops IT Planning, implementation, and Asset configurations.
Network connectivity availability maintenance and support to Main Office.
Servers availability, health checks and configuration.
Achievements:
Managed the IT Network Team outsource to join all Shops with HQ and together
Awarded by Radio Shack CEO for Best performance and being a success factor in the company.
Successfully cleaned defected viruses (occurred in 2006) on all company .