IT helpdesk and technical support
SANA co. for computer, electronics and trade
Total des années d'expérience :6 years, 0 Mois
- Act as a point of contact for phone calls and emails from staff regarding IT issues and queries.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Act as a point of contact for phone calls and emails from staff regarding IT issues and queries.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Act as a point of contact for phone calls and emails from staff regarding IT issues and queries.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Escalate unresolved issues to 2nd level support team.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.
studying computer sciences, networks, programming and other computer concepts
studying computer sciences, networks, programming, and basic concepts of computers
