HSM Dispatch
Emirates Steel
Total des années d'expérience :3 years, 5 Mois
Scan the materials
Using SAP to save the materials info
Update the materials in SAP
Regulate the sale between the customer and the company's process
Network & Software/Hardware troubleshooting
Troubleshooting of Win XP, Win7 with Clients.
Configuring & troubleshoot HP, Xerox printers.
Network & Software/Hardware troubleshooting.
Installing of Windows 2003/2008 Server.
Installation of DHCP, Installation of Network printers,
Remote Desktop connection over LAN in Win XP, win7.
Troubleshooting of Win XP, Win7 with Clients.
Installation of Various Operating Systems e.g.
Windows XP/win 7/win 2008 /2003.
Installation of Active Directory in Win 2003/2008 Server
Backup & restore Win xp/Win 7/Win 2003/Win2008
Configuring & troubleshoot HP, Xerox printers
Configuring & Troubleshooting of desktop environment.
Configuring & Maintaining LAN, WAN
Communicated directly with customers by phone, electronically or face to face.
Provided customers with technical support using maintenance procedures created with company products.
Wrote and kept accurate records of discussions and correspondence with customers.
Managed and supervised a team of customer services representatives.
Provided customer service team with feedback.
Met with other team managers to discuss possible improvements in customer service and company’s products.
Trained and coached team members to deliver a high standard of customer service.
Learned about products and services and kept up to date with changes.
Kept ahead of technology developments by attending professional courses.
Language Skills - excellent communication skills with a friendly and professional manner
Actively greeting customers and maintaining a level of conversation