Supervisor
Sharjah Islamic Bank
Total years of experience :26 years, 8 Months
Operating the all the bank systems (equation for the accounts, the Beam for all Murabaha types, CTL for the credit card operation, the online system, the postilion, and the hot card)
To meet the bank’s needs for prospecting, acquiring, servicing & retaining customers for the bank’s products & services to achieve business volume
Develop and maintain sales materials and current product knowledge
Manage account service through quality checks and other follow-up
Communicate new product and service opportunities, special developments, information
Handling the SMS project for the bank
Prepare the presentations and the training program for the new staff
Managing the service level to meet the maximum of quality assurance, and to improve the customer satisfaction
PMS Property Management system (FIDELIO)
Guest Ware hotel management system
Convert the whole areas of the front office operations
Individuals guest / Groups / VIP / V VIP check in check out
Guest Relations
Room Reservation
Completed one Year working during the night taking care of the whole hotel operation as acting Night Manager reporting to the Front Office Manager and the General Manager