Assistant Manager IT
Pret A Manger - One PM Franchising
Total years of experience :17 years, 10 Months
1. Managing and leading the IT department.
2. Manage & define the infrastructure and objectives of the IT Department.
3. Ensure the successful support and maintenance of IT systems including ERP.
4. Managing the ERP Solution Architects; NetSuite and Customized P.O.S and their environment; and monitoring compliance to defined standards.
5. Topology design, configuration, installation, and maintenance of local area network hardware, software, telecommunications services, and Internet service providers.
6. Monitor system health/availability and establish a disaster recovery plan.
7. Business requirements gathering; hardware and software purchases and negotiating with vendors to ensure cost-effective purchasing decisions.
8. Manage the project constraints of scope, time, budget, quality, risk, and resources.
1. Managing the overall functioning of the information systems including providing the necessary infrastructure.
2. Providing training to end-users, and ensuring adherence to IT and security policies at the location.
3. Effective design, development, implementation, and operation of information technology products, services, and support to enable the achievement of the organization's business objectives.
4. Technical leader for company’s technological directions and Implementing corporate IT initiatives.
5. Direct daily operations of the I.T. department, analyzing workflow for improvements, establishing priorities, developing standards, and setting deadlines to execute production tasks according to a documented schedule that meets and/or exceeds expectations.
6. Direct and manage the overall and day-to-day business and technical components of internal IT projects to ensure the quality of IT products, solutions, and deliverables.
7. Ensure the successful support and maintenance of IT systems including (ERP, Retail, Financials, etc.).
8. Managing the ERP Solution Architects; NetSuite and Customized P.O.S and their environment; and monitoring compliance to defined standards.
9. Managing the division's resources, including drafting, and executing its budget, developing its organizational structure.
10. Topology design, configuration, installation, and maintenance of local area network hardware, software, and telecommunications services and Internet service providers.
11. Monitor system health/availability and establish a disaster recovery plan.
12. Business requirements gathering; hardware and software purchases and negotiating with vendors to ensure cost-effective purchasing decisions.
13. Manage the project constraints of scope, time, budget, quality, risk, and resources.
1. Administer Implementation of Dynamics 365, its hosting datacenter and later Implementations Modules Retail, Sales & Marketing, Inventory Management, Advance Warehouse, HR, and Transportation Management).
2. Installation Configuration of:
• Microsoft Windows Server 2016. • Microsoft SQL Server 2016.
• Active Directory, DNS, DHCP, GP Management. • Virtual Machines VMware V6.5.0
• Server’s Backup Veeam. • MS Exchange 365.
3. Network Administration and IT Security;
a. Firewall FortiGate.
b. Data link between Head office, Call Center and branches.
4. Implementation of HCS - Cisco Call Manager (Imagicale).
5. Implementation of Point-Of-Sale Module with the required peripheral devices and configurations.
6. Maintain Staff by training employees, maintaining a safe and secure work environment.
7. Maintain organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
8. Administer E-Commerce website.
1. Administer Implementation of Dynamics AX 2012 R2, its Datacenter and later Implementations of AX Modules Retail, Sales & Marketing, Inventory Management, Advance Warehouse & Transportation Management)
2. Configuring and customizing security roles for users.
3. Application configuration through system setup, Retail set up, and channel configurations.
4. Working on Physical to Virtual Servers
5. Installation Configuration of:
• Microsoft Windows Server 2012.
• Microsoft SQL Server 2012.
• Active Directory, DNS, DHCP, GP Management. • Virtual Machines VMware V6.5.0
• Server’s Backup Veeam.
• Symantec Endpoint Protection.
• MS Exchange 2016.
6. Network Administration and IT Security; FortiGate Firewall 100D.
7. Implementation of Point-Of-Sales POS.
8. Maintain Staff by training employees, maintaining a safe and secure work environment.
9. Maintain an organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
10. Ensure that all local and network printers are running efficiently.
11. Ensure that all licenses for authorized software are valid and up to date.
12. Administer Implementation of E-Commerce website using Magento
13. Online Marketing using Social Media networks (sponsored ads and marketing posts).
HIS technical specialist: Medi-Tech and Denti-Max
1. Server administration - Datacenters IBM Servers.
2. PC administration
3. Technical administration of the HIS programs
4. Testing HIS programs & utilities for compliance with the client environment
5. Researching the compatibility of devices to the current HIS’s
6. Disaster Recovery planning and implementation
7. LIS communications setup
8. Lab analyzer LIS configurations and LIS troubleshooting
9. Virtualization (Hyper-V)
10. SQL Server administration and configuration
Software Administration:
1. SAP Business ERP Administration.
2. NORIA ERP Administration.
3. Integrates with all departments and workflows (company database control, reports, backups and restore, import and export and layouts).
Database administration:
1. SQL Server 2008, database control and backing up systems.
2. System Interfaces efficiency monitoring.
3. Creating query definitions that allow data extraction.
Domain administration:
1. Windows Server 2008, Domain Active Directory implementation.
2. Adding and providing access to users account.
3. Maintain and troubleshoot FTP, SSL Certificates, DNS, DHCP, SCSI, iSCSI and FC protocols.
4. Upgrading to Windows Server 2012, design and implementation of Active Directory infrastructure (Users, sharing, permissions, and policies).
Operations and Support:
1. Perform daily system monitoring, verifying the integrity and availability of security, server resources, systems and key processes, reviewing system, and application logs.
2. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the recovery disks.
3. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
4. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
5. Maintain logs related to network functions, as well as maintenance and repair records.
6. Trains technical staff in how to use new software and hardware developed and/or acquired.
Backup :
1. Disaster recovery and Backup (General, Servers, Users and External backups).
Primary Responsibilities:
1. Front-end web development (transactions, documents, email marketing, import/export).
2. Database implementation and Disaster Recovery (Backups & Disaster Recovery Planning).
3. Ensuring and maintaining proper efficient operations of the IT Servers & Operating Systems.
4. Providing support for users and establish an Information Security awareness training program for employees.
5. Maintenance of existing applications and implementing new requirements.
6. Maintain Computers, work networks, configuring, troubleshooting, debugging.
Additional Responsibilities:
1. Back up files from web sites to local directories for instant recovery in case of problems.
2. Develop databases that support web applications and web sites.
3. Develop web site maps, application models, image templates, or page templates that meet project goals, user needs, or industry standards.
Primary Responsibilities:
1. Operate in a helpdesk environment to provide remote support using virtual tools or through telephone for repairs and installations.
2. Answers, evaluates and prioritizes service requests received via telephone, voice mail, e-mail and in-person for users in relation with Internet services performance.
3. Responds to internal customer’s inquiries and solve technical problems.
4. Prioritizes and manages several open cases at one time.
5. Tests and evaluates new technology.
Additional Responsibilities:
1. Control the security aspects of IT systems.
2. Various Applications (Installation and Configuration of Desktop, Server side Services and Applications).
3. Reports major problems and areas of non-compliance to management in order to ensure that a high level of IT service is maintained and issues are resolved in a timely manner.
Primary Responsibilities:
1. Monitoring official schools in all Lebanon for the use of ISS, a Database ERP management system.
2. Installing computer labs including printers, scanners and configuring network through Ethernet hubs.
3. Configuring PC’s network parameters and assisting management in the responsibilities for the LAN.
4. Software application testing, updates and maintenance.
5. Runs network applications to support systems and users also supports to new applications.
Additional Responsibilities:
1. Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software
2. Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
3. Develop and conduct various training and instruction for system users on operating systems.
4. Document network problems and resolutions for future reference.
5. Conducts electrical safety checks on computer equipment.
1. Installation, setup and configuration of computer systems and peripherals
2. Configuring and managing PC network parameters (Workgroup, Internet and Other configurations)
3. Assembling LAN joining computers to be used with special auditing software’s.
4. Installing and upgrading hardware and software (formatting, recovery and updating tools and hardware).
Bachelor of Science, Information Technology and Computing (I.T.C)
Second class Honours Programme (2nd division).