Winnie Mbori

- Screening phone calls, enquiries and requests, and handling them when appropriate.
 Preparing correspondences as approved by the CEO/Editor.
 Dealing with incoming email, faxes and post, often corresponding on behalf of the CEO.
 Organising travel and accommodation arrangements and preparing complex travel itineraries for the CEO.
 Taking minutes during staff meetings.
 Preparing papers and documents for board meetings.
 Typing documents.
 Assisting with any administrative tasks.
 Managing the CEO’s diary and ensuring appointments are on track.
 Managing petty cash and ensuring the same are receipted accordingly.

 Filtering all incoming calls to the appropriate staff ensuring appropriate screening whilst providing information to customers on queries for clarification of products offered.
 Managing the manual and electronic telephone log in-register.
 Receiving, welcoming and filtering incoming visitors and customers/clients.
 Managing both incoming and outgoing mail.
 Record keeping, typing and filing of documents/Reports.
 Maintaining the received and outgoing cheques register.
 Managing customer relations and responding to customer queries.
 Making travel & accommodation arrangements for the managers.
 Organizing appointments for the managers.