Sr. Manager, Applications Services
Cruise Saudi
Total years of experience :14 years, 2 Months
▪ Leading a team of on and offshore engineering resources working to deliver multiple concurrent projects.
▪ Collaborate cross-functionally within IT team, as well as with necessary internal and external business partners.
▪ Working with leadership to recommend scheduling, prioritization, and resource allocation to deliver best-in-class technical solutions.
▪ Implement enterprise application projects, directing requirements definition, development, validation, and ongoing maintenance activities.
▪ Acting as a solution architect for projects by defining the technical pattern and providing team members with guidance on how to implement solutions.
▪ Planning, developing, supervising, and implementing IT projects utilizing the established project management tools and techniques.
▪ Prepare, revise, finalize and submit the annual budget forecast for the Applications Services Department and related Technologies.
▪ Assesses institutional needs and provides analysis of computer information systems, processes, and support.
▪ Provides guidance, leadership and mentoring to a team of Application Services professionals.
▪ Supports and develops the technical expertise needed to meet long-term business needs.
▪ Develop and lead Process Improvement initiatives to identify areas where Application Services can assist in problem solving or recommend solutions.
▪ Communicates cross-divisionally and coordinates with user and technical groups regarding applications, developing application solutions, determining system requirements and modifications of systems.
▪ Plans project materials, labor, timelines, and objectives.
▪ Coordinates and tracks customer service requests.
▪ Establishes, monitors, and ensures compliance with system standards and applicable regulations.
▪ Develops procedures, structures, and contracts for support, maintenance, and security of systems.
▪ Explores innovations and trends in technology for institutional applicability.
▪ Analyzing business processes, identify documentation, simplification, automation and improvements opportunities in operations and recommend the implementation of new systems and processes in agreement with the business partners.
▪ Managing systems and applications life cycle and ensure the strict conformance to change management process in order to avoid any business disruption.
▪ Leading the selection, acquisition/development and implementation of best in class application solutions (such as Enterprise Resource Planning systems), by working with business and stakeholders to gather requirements and fulfil business needs.
▪ Reviewing cost estimates for personnel requirements, new software tools or applications, and external consulting.
▪ Managing and developing the department Standard Operating Procedures (SOPs), policies, procedures, processes, structure, and SLAs to ensure the effectiveness and standardization of the department operations.
▪ Managing direct reports and assigning support tasks and project activities and ensuring that team members have the required direction, resources, and training to successfully complete assigned tasks.
▪ Managing the department performance and developing departmental KPI.
▪ Analyzing business processes, company structures and information flows to make better use of a company’s resources.
▪ Working closely with other team managers to deliver single framework solutions to a company’s Business Intelligence needs.
▪ Managing the day-to-day activities of the BI team.
▪ Implementing Data Warehouse, ETL and proper integration solutions for Air Traffic Control Automation System (INDRA) and Aviation Revenue and Billing System (FlightYield).
▪ Designing and Implementing Business Solutions, Software, Applications and Workflows.
▪ Building Integration with Different Application and Platforms by using API, WebService, FTP and DB Procedures.
▪ Building Business Data Warehouse and Reports Development using Oracle BI Publisher and MS Power BI.
▪ Managing Business Expectations and Ensuring Deliver the Highest Quality of Services and Solutions.
▪ Team Leading and Performance Monitoring.
▪ Managing Project Lifecycle and Change Management for Solution Deliverables.
▪ Create, Track and Update Activities Against the Detailed Project Plans.
▪ Working Closely with Users and Stakeholders to Ensure the Project Meets Business Needs.
▪ Managing Key User Training, User Acceptance Test, System Integration Testing and Performance Test.
▪ Building Strong, Positive Business Relationships and Serving as Expert Solution Provider and Resource to Team Members in Identifying and Resolving Business Issues.
- Responsible for Projects Planning and cost estimation.
- Preparing Project Initiation documentation.
- Managing business expectations and ensuring deliver the highest quality of service.
- Monitoring staff & team performance.
- Managing project scope and change control and escalating issues where necessary.
- Create, track and update activities against the detailed project plans.
- Working closely with users to ensure the project meets business needs.
- Managing Key User Training, User Acceptance Test, System Integration Testing and Performance Test.
▪ Managing the Development Tasks and Maintaining Information Software and Systems.
▪ Preparing Cost Studies for System Changes.
▪ Reengineering and Enhancing the Business Process.
▪ Designing, Programming, Implementing and Analyzing New/Existing System Functions and Procedures.
▪ General Maintenance, Troubleshooting, Enhancement of Various Systems.
▪ Creating a High-level Technical Design by Analyzing Business Requirements, Functional Requirements and Systems
Architecture, and Working with Consultants During ERP Oracle Implementation.
▪ Conducting Training for End Users in the Use of Various Software Applications.
▪ Working with IT Point of Sale Team on the Innovation, Integration and Promotion Projects \[Toshiba 4690 SA\].
▪ Support & Analysis Systems and Applications for any Technical Issues.
▪ Monitoring and Maintaining Sales and Logistics Application, Upgrade and Implement New Features.
▪ Managing Handhelds and Mobility Assets by Using SOTI MobiControl Software.
▪ Writing SQL Queries and Database Managing for Microsoft SQL Server.
▪ “SalesBuzz'' Application End to End Support and Communicate with Vendor for Issues Where Necessary.
▪ Extract and Generate Business Reports from SAP Business Object Reports & Crystal Reports.
▪ Defined Notifications \[Server Login Alerts, Website Down Alerts...\].
▪ Providing End of Month Reports for System/Application Issues.
- Managing Company & Distributors LANs, WANs, network segments and Internet.
- Maintain systems efficiency.
- Troubleshoot problems reported by users.
- Provide recommendations for future upgrades.
- Evaluate and improve system's performance.
- Assigning routing protocols and routing table configuration.
- Maintaining servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
- Configuring Cisco routers and switches for local area network.
- Supporting domain & exchange servers.
- Monitoring and maintenance servers and network devices.
- Setup and supporting Microsoft Windows Server and Microsoft Operating Systems.
- Maintain the Network Infrastructure .
- Supporting end users 24/7.