Product Support Specialist
Ghabbour Auto
Total years of experience :8 years, 6 Months
o Started as a Product Support Associate/Member of “Ignition” Graduate program
o Business Support: Coordinating with Mitsubishi Fuso Sales VP to handle:
Suppliers’ Management (Day-to-Day Business Reporting)
Demand & Supply Planning
Follow-up & updating Inventory tracker file (Mitsubishi Fuso buses & Trucks)
o Technical Support; Managing Technical support for Sales & After Sales:
Tenders’ technical offers (Sales)
Focal point between Supplier & GB Auto After-Sales for major technical issues
Conducting Quality meetings to discuss Technical issues, follow-up their progress & updates
o Operations Management; Ordering & follow-up supply chain operations:
Reviewing Production Planning
Coordinating with Sales’ VP & Production Management for order placement
o Competence Development; Update, Evaluate & Define gaps of after sales workforce:
Coordinating & Scheduling trainings for Service Personnel to fill skills gaps
Coordinating with GB Academy and follow-up with results
o Warranty Operations; Supporting Warranty Team submitting claims if there’s shortage
o Business Development; Handling Technical analysis for potential models:
Applying technical testing and validation of new models
Selecting suitable models for new segments as per Product Manager’s request
Viewing & updating current prices of competitors
o Branding (internal & external), Customer Service & handling large groups
o Corporate Sales, market research & competitors’ performance reporting
Started the 5 modules of CPIM from the 22nd of March, 2017 till 5th of September, 2017
Total Grade: Good. Thesis Grade: Excellent. Bachelor project title: Electric vehicle speed control.
IGCSE Graduate