Technical Support Engineer
GULF INVESTMENT HOUSE
Total years of experience :9 years, 3 Months
• Creating Users in Server 2008 & 2012 applying permission as per company rules for Users, Share Folders, and Printers etc.
• Creating and adding members to a group in a Domain Controller
• Installing and troubleshooting of MS Office, Microsoft 365, Antivirus, and Other software’s
• Installation & configuration & troubleshooting of Microsoft Dynamic GP.
• Assist in all functions of IT support, regular monitoring and maintenance
• Adding/deleting/creating/modifying user account information, resetting passwords, etc.
• Installation & configuration of VMware, create and migrate the virtual machines.
• Maintaining email security for spam filter like Symantec Messaging Gateway.
• Backup using Veeam Backup & Replication. Taking regular backups in external devices like Tape Cartridge Drives.
•Installation of printers like Dot-matrix, Laser, Deskjet printer and troubleshooting it.
•Changing printer toners, paper jamming issue, network printer issues
•Installation & Configuration of CCTV like HikVision, zhsdtech etc.
•Assembling & Dissembling the new PC’s
•All Laptop and Desktop’s are Repairing, Installing OS, Software and Troubleshooting.
•Installation of Antivirus, MS office, AutoCAD, and Other software’s.
•Troubleshoot system and network problems, diagnosing and solving hardware or software faults
•Remotely Support to All Branches Users.
•Installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
•All Desktop and Laptops Repairing, Installation and troubleshooting
•Installation and troubleshooting the network and Local printers..
•Assist in the designing and deployment of the LANs, WANs, and wireless networks, including servers, routers, switches, and other hardware
•Installation all kind of printer and troubleshooting it, changing printer toners, paper jamming issue, network printer issues, Services etc.
•Installation Microsoft Office 2007, 2010, 2013, 2016 All Antivirus & Others application & Drivers.
•Configuring and troubleshooting Microsoft dynamic Ax2009 on user level
•Installing and configuring troubleshooting Microsoft Operating Systems Win XP, 7, 8.1, 10
•Creating Workgroup & User Account, Groups & Managing Profiles & Assigning Rights Etc.
•Assist in all functions of IT support, regular monitoring and maintenance
•Using Email Protocols POP3 IMAP SMTP in outlook configuration & troubleshooting.
•Manage desktop configuration as per company guidelines, Configure outlook email accounts
•DHCP server configuring and maintaining on windows 2008, 2012
•Maintain and configure policies on computer and user configuration
•Ensure network connectivity of servers, CCTV cameras, telephony equipment and other network appliance’s
•User Creation and security Profile Maintenance
•Set up new users' accounts and profiles and deal with password issues
•Taking offline and online backup using the third party software