Zahid Hussain

- Co-ordination with Business for all live Oracle applications
- Refinement of business requirements and scenarios
- Formulate/propose improvements
- Responsible for formulating change as per requirement its implementation and execution
- Co-ordination with Oracle for Support activities
- Co-ordination with PMO team for new upcoming applications
- Technical UAT of new applications and its data requirements
- Post-GO-LIVE support
- Also In-charge of the following task
o Patch and Release deployments
o Implementation of new/change in ETL
o Design and Maintenance of Data Warehouse
o Daily execution of workflows and batches and Security Management
o Implementation and development of Reports on business requirement

Techlogix Pakistan Pvt. Ltd From June 2009 to date
• Principal Techno-Functional Siebel CRM Consultant

Siebel 8.1 Implementation -Askari Bank Ltd, Pakistan

Our Client ASKARI Bank Limited, a dedicated Bank, Incorporated in Pakistan, We designed and developed Siebel CRM Solution for them, which include Siebel Financial.

Responsibilities
* Involved in all pre-project correspondence and sessions for finalizing Scope of Work and Contract for the project
* Discovery workshops for the planning and scoping of the implementation project, Gap Analysis
* Analyze the client's requirement and understand business process flows
* Refined business scenario into a System's Requirement Specification documentation
* Worked as a team lead for Configuration and Data loading Team and also perform some application administrative tasks
* Delivered training sessions to end-user
* Led GO-LIVE activities.
* Bug-Fixing and Change Requests.

Siebel CRM Expertise

System Experiences
- Configuration and Customizations
- EAI EIM / Data Migration
- Administration

Siebel Modules Implemented:

Siebel Verticals Applications
• Finance
• eCommunications
• Hospitality

Siebel Horizontal Applications
• Sales, Service and Marketing
• Call Center
• Campaigns Management
• Credit Origination
• Needs Analysis/Applications
• Solutions
• SmartScript
• Message Broadcasting/Alerts
• Call Reports
• Reports
• Correspondence
• Proposal and Presentation
• Price Management
• Quote Management
• Order Management
• Case Approval

CRM Tools:
Siebel CRM
Microsoft Dynamics CRM
Sugar CRM, Vtiger CRM

ETL:
InfoSphere DataStage - IBM
Informatica v9.1

Automation:
Oracle Policy Automation

Database:
Oracle 9i, SQL Developer
MS Access

Business Intelligence:
Oracle Business Intelligence Enterprise Edition 10.1.3.4

Integrated Technology Partners From Feb, 2008 to May 2009
• Siebel CRM Consultant


Integrated Technology Partners
Siebel Implementation - Segthor, Portugal - 4 Months

Segthor provides CRM for Hospitality in Portugal and around the world.

• Worked as member of the configuration team
• Integration of systems through Web Services


Siebel 8.0 Implementation - Cybernet, Pakistan - 5 Months+

Our Client CYEBRNET, is the largest internet service provider in Pakistan. I have played a pivotal role in the Siebel Implementation for their Contact Center. We designed and developed Siebel CRM Solution for them, which included Siebel Communications 8.0. I have fully participated from day 1 in all phases of the project including Discovery, Design, Build, Testing and Training.


Siebel 7.8 Implementation - EGIBL, Pakistan - 5 Months+

Our Client EGIBL, a dedicated Islamic Commercial Bank, Incorporated in Pakistan and sponsored by leading investors from the United Arab Emirates and Saudi Arabia, aims to become a major player in the rapidly growing Islamic banking industry. We designed and developed Siebel CRM Solution for them, which include Siebel Financial and Siebel CTI Integration.