Customer Service and Warehouse/Logistics Executive
IFFCO UAE
Total years of experience :15 years, 4 Months
Responsibilities - Customer service
Responsible for handling two different business—General Mills and Powdered Soft drink.
Sharing confirmed orders with planning to ensure timely availability of required stocks.
Booking sales order in Oracle as per the required dates by the customer.
Arranging loading of orders as per the shipping schedules of respective destinations.
Providing required documents for preparing Export Documents as per UAE law and customer's requirement.
Maintaining a log sheet of all orders for easy availability.
Monthly material review as per the current stock and demand.
Following up for import orders in order to ensure receipt of material as per the need by date.
Replenishment of stocks as per the safety stock quantity.
Sharing material forecast with managers on monthly basis.
Maintained 100% process adherence and productivity in respective field.
Order Processing - Ensure accurate and timely execution of assigned customer’s orders from receiving of Order
through eventual delivery of Order.
Communicate any order issues with customer and work to resolve them according to company policies and
customer’s requirements.
Confirm and coordinate with suppliers regarding product availability, pricing and delivery.
Coordinate order related interactions with other functional areas including Sales, Marketing, Operations, and
Planning, Finance, Warehouse and Supply Chain groups within the company.
Ability to work unsupervised
Presenting monthly KPI (Key Performer Indicators). And continuously working on Process improvement.
Monitor orders as per customer requested delivery period.
Export tracker for all inbound/outbound shipments and providing shipment information (Ex. Packing List,
invoice) and reconciliation of B/L ED Ministry docs and dispatching the documents to the customers.
Ensuring all paperwork and invoices are checked & handed to the finance team, ensuring accurate invoicing in
Oracle.
Responsibilities -Warehouse (Bakery Ingredient Division)
Responsible for handling transport and transfer inventory and coordinating with logistics and maintain
accurate inventory levels.
Monitor shipments, inventory once released from the warehouse.
Coordinated the interface between logistics functions such as procurement, transportation, and warehousing
to ensure efficient, timely, and cost effective support to the customer all over GCC.
Ensuring quality and timely completion of the dispatches Export/Local as per the Company standards.
Preparing Export Documents (COO, Health Certificate and Attestation of Invoice from Chamber Of Commerce)
and verifying it before the dispatch.
Prepare MIS reports for Management.
Managing inbound discrepancies (Ex. shortages, damages, quality etc)
Preparing documents for thoroughness and completeness and prepare additional documentation when
necessary.
To coordinate with Procurement department for receiving of goods items from suppliers as per Purchase Order
specifications.
To support Operation department in timely issuance of goods/items on regular basis.
Efficiently managing Warehouse operations to ensure timely loading / un-loading of vehicles.
To effectively control product losses/damages (wastages) as per set standards during product
Storage/handling according to FIFO rules.
Control inventory levels by conducting physical counts, reconciling with data storage system.
Keep track of non-moving stock and inform the management for further action.
Responsibilities -Warehouse (London Dairy Parlors)
Reconciliation of London Dairy Parlors inventory by preparing monthly reports from My micros of receiving,
inter Parlors transfer and wastages and analyzing the variances and reporting to the management.
Responsible for monthly physical stock audit by visiting parlors to reconcile the stock.
Job Profile:
• Handling Customers, as the front line staff.
• Responsible for various processes/ operations and reporting to Manager.
• Maintaining reports/ documents for the smooth movement of operations
• Resolving customer queries, providing services and products to customer.
Job Profile:
• Over all (6years) 4 years of experience in Collections and 2 years in Human Resources / part of Recruitment/“Onboard Team” Perform reference and background checks.
Responsibilities (HR)
• Interact with Senior Human Resource Representatives and Department Management to review descriptions and schedule interviews as well as understand specific job requirements, company profiles, interview and hiring process.
• Utilize internet job boards (Monster, Naukri) employee/candidate referrals, in-house database, and Open-houses to source qualified candidates.
• Develop a client base through cold calling, networking and professional organizations.
• Manage full-cycle recruitment process (including screening resumes and candidates, managing interview process and negotiating offers).
• Conduct interviews, both over the phone and in person, to evaluate potential candidates and schedule on-site client interviews.
• Manage both candidate and client database (Resource tracking).
• Forwarding interviewer feedback to the next level.
• Perform reference and background checks.
• Arranging final round interviews for successful candidates with process managers/clients.
• Arranging trainings for employees.
• Sending details to verification team for verification of candidate’s documents and sometimes also handled the verification of resumes.
• Completing onboard formalities.
• Facilitating in arranging quarterly/annual events.
• Conducting fun at work activities on weekly basis to keep the energy level of employees high.
• Completing of formalities for relieving an employee.
Responsibilities (Collections)
• Making outbound calls to US customers for collection purposes against their dues on (Early stage and Late stage customers) PLCC (Private Labelled Credit Cards).
• Maintain the number of calls per day and achieve the Target within the specified time-frames.
• Updating client on daily collection status.
• Coordinating new hire in understanding the process.
Achievements
• Maintained 100% process adherence and productivity in respective field.
• Awarded as a Best Performer for Maintaining Service Quality and being Customer Centric.
• Was awarded as the Star of the Month five times.
• Up skilled to deliver soft skills training
• Developed as master trainer for all the processes in Collections COE
