Head
Nawah - Emirates Nuclear Energy Corporation
Total years of experience :20 years, 11 Months
Security Governance and Compliance
▪ Direct multiple teams focused on Information and Cyber Security Compliance, Governance,
Risk Management, Investigation.
▪ Oversee and lead internal and external self-assessments and audits of information security
controls based on ISO 27001, UAE IA Standards (NESA, ADSIC), NIST and applicable best
practices to ensure a comprehensive and robust security posture.
▪ Provide leadership up to the BOD with updates and reports about programs and activities
pertaining to InfoSec Compliance and Data Loss events.
▪ Lead implementation of InfoSec frameworks and controls including ISO27001, NIST, C2M2,
UAE-IA, DOE-CSF, UAE Data Privacy law, Cloud security alliance controls, etc.
▪ Manage the controls exception and information security risk management processes.
▪ Direct programs to increase end user awareness and knowledge on InfoSec risks, including
training, communications and drills.
▪ Participate in EA/SA design reviews, technology evaluations, and cloud migration and digital
transformation efforts to ensure security compliance.
▪ Manage relationships with regulators and stakeholders
Reporting directly to the COO and acting as his
Led and supported client engagements focused on improving service capabilities and quality
▪ Advised CIO and Senior leaders on strategy, performance improvement and other areas
▪ Trained customers and their staff on IT Service Management and Governance
USBank, Naperville IL
Security - Data Protection/Data Loss Prevention
▪ Managed two teams of engineers focused on the U.S. Bank's Data Protection (DP)/Data Loss
Protection (DLP) efforts (Imperva, McAfee Network and Endpoint DLP tools, Tokenization,
PGP)
▪ Focused on securing PII/PCI data covering DIM/DAR/DIU for web, email, endpoint and
databases
IT - Process, Strategy and Risk
▪ Responsible for a portfolio of processes and projects including Service Catalog, Service
Management, Process Improvement, Risk Management, Service Improvement
▪ Advised the C-level leaders on expenditures and risks to the Service Catalog
Sr. Manager Process and Architecture
▪ Managed P&L of 8 Million (USD)
▪ Responsible portfolio included: Product Development, Enterprise Architecture, Process
Improvement, Service Management Processes, Automation, DR/BCP Preparation
▪ Built and managed 3 teams responsible for Tools Architecture/Automation, Portal
Development, and Performance Management Operations.
▪ Led Dev-Ops team to develop new customer portal integrating multiple data sources into
Hadoop/Big Data(MapR) Warehouse utilizing Agile/Scrum methodologies
▪ Managed continuous improvement efforts including the formation of a Technology
Architecture Center of Excellence, Monitoring and GNOC/SOC Service Improvement
▪ Participated in Pre/Post Sales Design and Delivery of solutions, including RFx, Vendor
management, SLA/OLA/UC creation and tracking
Zain Khan
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Verizon, Chicago IL
As a Six Sigma Black Belt led multiple transformation projects resulting in significant financial
benefits above $800K in cost savings and 6000 annual man hours of improvements
▪ Conducted internal and customer ITIL maturity assessments and enhanced ITIL practices to
strengthen and ensure success of operational and strategic objectives
▪ Led global rollout of standardized ITSM Tools and ITIL Processes for US/Canada/Mexico.
▪ Created KPIs, Metrics, and Dashboards to demonstrate attainment of Infrastructure
goals/targets and provide management reporting of operational and project performance
▪ Interacted with Managers up to the CIO level during customer engagements
▪ Lead internal and customer Digital Transformation projects
▪ Operational P/L responsibility for Service Delivery organization
▪ Responsible portfolio included: Data Center/Facilities Management,
Infrastructure/Security Operations, Customer Support, NOC/SOC, Solutions Engineering
▪ Provided pre/post sales technology consulting and advisory support to customers
▪ Led deal/contract reviews to ascertain gaps in services expectations to existing
capabilities and devised solutions to cover gaps
▪ Implemented IT Security tools, standards and processes critical to satisfying SAS70-II, PII,
PCI and other Audit/Compliance requirements
Planned and Managed annual budget of 5 Million (USD)
▪ Directed multiple teams within HCSC from technology delivery, development and
operational excellence areas.
▪ Lead numerous Digitization projects for enterprise.
▪ Interfaced with customers, technology support teams (internal/external) and vendors to
develop solutions for business challenges
▪ Led improvements in NOC/SOC, Service Desk, Security Operations and other areas
▪ Managed multiple HW and SW projects each in excess of 1 Million (USD)
▪ Provided staff modeling details with work break down, and availability to address
resource gaps and ensure that performance levels were met.
Zain Khan
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▪ Trained the IT organization of 2500 staff on multiple ITIL processes and tools.
▪ Participated in organizational transformation initiative in support of enterprise BPO and
restructuring
▪ Directed departmental DR/BCP/HIPAA/SOX /
▪ Managed and provided technology support for all CHA infrastructure across Chicago
Metropolitan area comprising of over 75 routers, 110 switches and 100 Servers across 70
sites and supporting 3000 staff.
courses: Certificate in Artificial Intelligence for Leadership
courses: Certificate in Digital Transformation, In Progress Certificate in Energy Innovation & Emerging Technologies, Completed
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