Total Years of Experience: 28 Years, 9 Months
January 2003
To Present
Banking Operations Manager
at National Bank of Abu Dhabi
Location :
Egypt - Cairo
Job Role: Management
January 2003 - Present Designation Chronology
• Nov 2005 - Present, Banking Operations Manager
• Jul 2005 - Aug 2005, Unit Head of City Stars Unit
• Jan 2003 - Nov 2005, Head of Customer Service
Key Responsibilities as Banking Operations Manager
Risk Mitigation
• Identifying operational risks, formulating mitigation strategies and monitoring implementation of robust plans across business units.
• Reporting key risk issues to senior management on priority basis and discuss solutions to resolve them on an immediate basis.
• Providing preventive support to arrest operational risks through root cause analysis of existing ones and deployment of counter measures.
• Allocating tasks, optimizing resources, conducting team meetings and ensuring prompt resolution of issues, concerns, and risks.
Internal Controls
• Ensuring effective anti-money laundering vigilance, implementing sophisticated systems to manage compliance and reducing penalties and legal expenditure.
• Assessing operational risks (RCA), implementing a robust risk management framework through strengthening of internal systems and procedures.
• Calculating operational risks, quantifying credit, liquidity, business and market risks to exercise better control over systems and procedures.
• Supervising preparation of financial reports, ensuring accurate reporting to regulatory authorities and the senior management and monitoring the deployment of funds at any given time.
• Ensuring accurate recording and communication of critical information affecting internal controls, audit and accounting procedures, following a reporting structure that enables well-informed decision-making and helps the management to ascertain the future course of action.
Operational Excellence
• Coordinating with branch heads and unit heads to direct and deliver banking operations, standard processes, new initiatives, and internal projects.
• Involved in the management, and monitoring of facilities for existing as well as new projects initiated for improving operations, customer service, and business.
• Ensuring smooth data flow within all departments, administering control over related databases, managing security functions and developing business continuity plans if required.
• Formulating overall annual budgets, allocating them to various departments, supervising administrative purchases and controlling expenses.
Compliance Management
• Contributing to the betterment of the workplace by setting up SOPs for business and operational activities, while overseeing staff’s adherence to them.
• Maintaining full-fledged adherence to bank’s audit processes, and defined policies by creating required awareness amongst all employees.
• Ensuring branch adherence to anti-money laundering rules, internal credit policies, central bank policies, and other prevailing laws.
• Understanding and implementing pre-defined organizational policies and protocols, ensuring compliance through coordination with compliance officers.
. Responsible for KYC project and FATCA.
. Compliance and Anti Money Laundry champion.
People Management
• Spearheading and mentoring large team of employees to execute banking operations within branch and regional capacities.
• Conducting periodic performance reviews for teams as well as individuals, recommending improvement parameters in order to achieve operational excellence.
• Involved in the appraisal of employees, staff promotions and termination, assessed through the systematic performance review process.
• Assisting in the interviewing, selection, recruitment, and on-boarding of new candidates, defining job profiles and finalizing compensation in collaboration with the HR Team.
Management Reporting
• Rendering feedback support to the Head Office with regards to process adherence, observed inconsistencies and other such findings.
PLEASE LOOK THROUGH THE CV.
January 2003 - Present Designation Chronology
• Nov 2005 - Present, Banking Operations Manager
• Jul 2005 - Aug 2005, Unit Head of City Stars Unit
• Jan 2003 - Nov 2005, Head of Customer Service
Key Responsibilities as Banking Operations Manager
Risk Mitigation
• Identifying operational risks, formulating mitigation strategies and monitoring implementation of robust plans across business units.
• Reporting key risk issues to senior management on priority basis and discuss solutions to resolve them on an immediate basis.
• Providing preventive support to arrest operational risks through root cause analysis of existing ones and deployment of counter measures.
• Allocating tasks, optimizing resources, conducting team meetings and ensuring prompt resolution of issues, concerns, and risks.
Internal Controls
• Ensuring effective anti-money laundering vigilance, implementing sophisticated systems to manage compliance and reducing penalties and legal expenditure.
• Assessing operational risks (RCA), implementing a robust risk management framework through strengthening of internal systems and procedures.
• Calculating operational risks, quantifying credit, liquidity, business and market risks to exercise better control over systems and procedures.
• Supervising preparation of financial reports, ensuring accurate reporting to regulatory authorities and the senior management and monitoring the deployment of funds at any given time.
• Ensuring accurate recording and communication of critical information affecting internal controls, audit and accounting procedures, following a reporting structure that enables well-informed decision-making and helps the management to ascertain the future course of action.
Operational Excellence
• Coordinating with branch heads and unit heads to direct and deliver banking operations, standard processes, new initiatives, and internal projects.
• Involved in the management, and monitoring of facilities for existing as well as new projects initiated for improving operations, customer service, and business.
• Ensuring smooth data flow within all departments, administering control over related databases, managing security functions and developing business continuity plans if required.
• Formulating overall annual budgets, allocating them to various departments, supervising administrative purchases and controlling expenses.
Compliance Management
• Contributing to the betterment of the workplace by setting up SOPs for business and operational activities, while overseeing staff’s adherence to them.
• Maintaining full-fledged adherence to bank’s audit processes, and defined policies by creating required awareness amongst all employees.
• Ensuring branch adherence to anti-money laundering rules, internal credit policies, central bank policies, and other prevailing laws.
• Understanding and implementing pre-defined organizational policies and protocols, ensuring compliance through coordination with compliance officers.
. Responsible for KYC project and FATCA.
. Compliance and Anti Money Laundry champion.
People Management
• Spearheading and mentoring large team of employees to execute banking operations within branch and regional capacities.
• Conducting periodic performance reviews for teams as well as individuals, recommending improvement parameters in order to achieve operational excellence.
• Involved in the appraisal of employees, staff promotions and termination, assessed through the systematic performance review process.
• Assisting in the interviewing, selection, recruitment, and on-boarding of new candidates, defining job profiles and finalizing compensation in collaboration with the HR Team.
Management Reporting
• Rendering feedback support to the Head Office with regards to process adherence, observed inconsistencies and other such findings.
PLEASE LOOK THROUGH THE CV.
January 2003
To October 2005
Head of Customer Service and City Stars Unit
at National Bank of Abu Dhabi
Location :
Egypt - Cairo
Continued from previous section
Management Reporting
• Rendering feedback support to the Head Office with regards to process adherence, observed inconsistencies and other such findings.
• Reporting various deviations and exceptions in banking procedures to the concerned authorities, in line with standard practices of the industry.
• Functioning as a compliance officer, maintaining strict policies on money laundering and reporting any such activity to the Head Officer and CBE.
• Managing security and maintenance of money and valuables in safe rooms as per bank regulations and reporting the same to senior leadership team.
Support Tasks
• Approving car loans, credit cards, and other retail cases, while monitoring all in-bound and out-bound transfer and payment activities.
• Handling pool accounts, supervising the bank’s portfolio and assisting in the execution of activities related to the marketing of all banking products.
• Handling dealing room operations, negotiating foreign exchange deals with companies, and maintaining control over branch’s currency position.
• Managing branch accounts, implementing KYC procedures, ensuring optimum customer service and conducting training sessions for the staff.
Key Responsibilities as Unit Head of City Stars Unitu**
Business Development
• Collaborated with branch managers and higher management team to devise and implement robust business expansion strategies.
• Ensured provision of end-to-end banking services and solutions for small and medium business enterprises, along with optimum customer service.
• Managed the salesforce, developed new sales pipelines, and monitored all related processes in a bid to increase business revenues.
• Involved in cross selling the bank’s products and services to existing customers based on well-developed business relations.
• Collected financial details of applicants and provided customized solutions that suit the requirements of individuals as well as organizations.
Management Reporting
• Rendering feedback support to the Head Office with regards to process adherence, observed inconsistencies and other such findings.
• Reporting various deviations and exceptions in banking procedures to the concerned authorities, in line with standard practices of the industry.
• Functioning as a compliance officer, maintaining strict policies on money laundering and reporting any such activity to the Head Officer and CBE.
• Managing security and maintenance of money and valuables in safe rooms as per bank regulations and reporting the same to senior leadership team.
Support Tasks
• Approving car loans, credit cards, and other retail cases, while monitoring all in-bound and out-bound transfer and payment activities.
• Handling pool accounts, supervising the bank’s portfolio and assisting in the execution of activities related to the marketing of all banking products.
• Handling dealing room operations, negotiating foreign exchange deals with companies, and maintaining control over branch’s currency position.
• Managing branch accounts, implementing KYC procedures, ensuring optimum customer service and conducting training sessions for the staff.
Key Responsibilities as Unit Head of City Stars Unitu**
Business Development
• Collaborated with branch managers and higher management team to devise and implement robust business expansion strategies.
• Ensured provision of end-to-end banking services and solutions for small and medium business enterprises, along with optimum customer service.
• Managed the salesforce, developed new sales pipelines, and monitored all related processes in a bid to increase business revenues.
• Involved in cross selling the bank’s products and services to existing customers based on well-developed business relations.
• Collected financial details of applicants and provided customized solutions that suit the requirements of individuals as well as organizations.
January 2003
To October 2005
Head of Customer Service and City Stars Unit
at National Bank of Abu Dhabi
Location :
Egypt - Cairo
Continued from previous section...
Unit Operations
• Ensured compliance to banking policies and procedures, executed points raised during audits and enhanced banking services / products.
• Developed healthy relationships with all customers, created repeat business opportunities, and provided customized solutions as per client requirements.
• Spearheaded, managed, and monitored all Unit sections, customer service delivery functions, along with operation of ATMs.
• Handled credit cards, current and saving accounts, fixed deposits, foreign exchange, cash and tellers, money market back office, loans, overdrafts etc.
• Managed accountability towards various types of remittances, telex transfers, inward and outward clearing cheques, inward and outward transfers etc.
Key Responsibilities as Head of Customer Serviceu**
Sales and Customer Service
• Coordinating with the marketing, credit and customer service teams to deliver top class service to customers and market the bank’s services.
• Involved in the supervision and approval of various services including saving account opening, fixed deposit, foreign exchange, and transfers etc.
• Strategized, scheduled, and executed end-to-end sales plans in line with the allocated budgets, by creating suitable product mix and cross selling tactics.
• Reviewed customer service departmental reports, and implemented changes in the processes if required, in order to improve service operations.
• Reported to the management on work volumes and several other statistics on customer service activities and central bank.
Operations and Administration
• Monitored operations related to inter branch settlements, free market purchases, sales transactions, cash and teller activities and much more.
• Monitored calculations of rates on a regular basis, approved over the counter deals, controlled the cash area and ensured adherence to policies & procedures.
• Introduced and implemented innovative ideas for the improvement of branch performance, resulting in increased profitability.
• Ensured compliance with internal credit policies, central bank policies, guidelines laid down by the bank and existing regulations.
• Provided full-proof security to cash and vault, and handled the duties of Branch Operations Manager and IT Officer in their absence from office.
Previous Assignments u**
• 4 Years and 6 Months, Customer Service Clerk, National Bank of Abu Dhabi
• 2 Years and 8 Months, Trainee Clerk, National Bank of Abu Dhabi
• 5 Months, Accountant, Hasan Boshnak Chartered Accountant Office
Unit Operations
• Ensured compliance to banking policies and procedures, executed points raised during audits and enhanced banking services / products.
• Developed healthy relationships with all customers, created repeat business opportunities, and provided customized solutions as per client requirements.
• Spearheaded, managed, and monitored all Unit sections, customer service delivery functions, along with operation of ATMs.
• Handled credit cards, current and saving accounts, fixed deposits, foreign exchange, cash and tellers, money market back office, loans, overdrafts etc.
• Managed accountability towards various types of remittances, telex transfers, inward and outward clearing cheques, inward and outward transfers etc.
Key Responsibilities as Head of Customer Serviceu**
Sales and Customer Service
• Coordinating with the marketing, credit and customer service teams to deliver top class service to customers and market the bank’s services.
• Involved in the supervision and approval of various services including saving account opening, fixed deposit, foreign exchange, and transfers etc.
• Strategized, scheduled, and executed end-to-end sales plans in line with the allocated budgets, by creating suitable product mix and cross selling tactics.
• Reviewed customer service departmental reports, and implemented changes in the processes if required, in order to improve service operations.
• Reported to the management on work volumes and several other statistics on customer service activities and central bank.
Operations and Administration
• Monitored operations related to inter branch settlements, free market purchases, sales transactions, cash and teller activities and much more.
• Monitored calculations of rates on a regular basis, approved over the counter deals, controlled the cash area and ensured adherence to policies & procedures.
• Introduced and implemented innovative ideas for the improvement of branch performance, resulting in increased profitability.
• Ensured compliance with internal credit policies, central bank policies, guidelines laid down by the bank and existing regulations.
• Provided full-proof security to cash and vault, and handled the duties of Branch Operations Manager and IT Officer in their absence from office.
Previous Assignments u**
• 4 Years and 6 Months, Customer Service Clerk, National Bank of Abu Dhabi
• 2 Years and 8 Months, Trainee Clerk, National Bank of Abu Dhabi
• 5 Months, Accountant, Hasan Boshnak Chartered Accountant Office
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