ZUHIR ELBASHIR

•Update, Repair, Modify, Test, and Expand existing programs.
• Computer systems analysts.
•Database administration.
•Responsible of Technical Illiteracy eradication programs and the nature of the youth technical working.

 Installing, supporting and maintaining new server hardware and software infrastructure.
 Managing email, anti-spam and virus protection.
 Setting up user accounts, permissions and passwords.
 Monitoring network usage.
 Ensuring the most cost-effective and efficient use of servers.
 Suggesting and providing IT solutions to business and management problems.
 Ensuring that all IT equipment complies with industry standards.
 Analyzing and resolving faults, ranging from a major system crash to a forgotten password.
 Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet.
 Providing training and technical support for users with varying levels of IT knowledge and competence.
 Supervising other staff, such as help desk technicians.
 Working closely with other departments/organizations and collaborating with other IT staff.
 Planning and implementing future IT developments and undertaking project work.
 Managing the website and keeping internal networks running.
 Monitoring the use of the web by employees.

•Installing, supporting and maintaining new server hardware and software infrastructure.
•Managing email, anti-spam and virus protection.
•Setting up user accounts, permissions and passwords.
•Monitoring network usage.
•Ensuring the most cost-effective and efficient use of servers.
•Suggesting and providing IT solutions to business and management problems.
•Ensuring that all IT equipment complies with industry standards.
•Analyzing and resolving faults, ranging from a major system crash to a forgotten password.
•Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet.
•Providing training and technical support for users with varying levels of IT knowledge and competence.
•Supervising other staff, such as help desk technicians.
•Working closely with other departments/organizations and collaborating
with other IT staff.
•Planning and implementing future IT developments and undertaking project work.
•Managing the website and keeping internal networks running.
•Monitoring the use of the web by employees.

•Supervising the network & database.
•Deal directly with customers either by telephone, electronically or face to face.
•Respond promptly to customer inquiries.
•Handle and resolve customer complaints.
•Obtain and evaluate all relevant information to handle inquiries and complaints.
•Perform customer verifications.
•Process orders, forms, applications and requests.
•Direct requests and unresolved issues to the designated resource.
•Manage customers' accounts.
•Keep records of customer interactions and transactions.
•Record details of inquiries, comments and complaints.
•Record details of actions taken.
•Manage administration.
•Communicate and coordinate with internal departments.
•Follow up on customer interactions
•Solving costumer’s accounts problems.

•Supervising the network.
•Supervising the equipment's of the computer.