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Ahmed El-Shenawy, IT Help Desk & Maintenance Team Leader

Ahmed El-Shenawy

IT Help Desk & Maintenance Team Leader

(Alkan Group)ALKAN Networks, ALKAN Telecom & ALKAN CIT

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Bachelor of Laws
Expérience
15 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 1 Mois

IT Help Desk & Maintenance Team Leader à (Alkan Group)ALKAN Networks, ALKAN Telecom & ALKAN CIT
  • Egypte
  • Je travaille ici depuis février 2012

*Responsible for manage my team, share information & take decisions in purchasing issue & maintenance issues with Agent

*work in Technical support, LAN section & Maintenance Hardware of Computer and Laptops Fix All components in all companies in Alkan Group.
* Monthly saving cost average 5000 L.E by internal maintenance
* make a survey for our areas

Technical support specialist à Computer Agial
  • Egypte - Le Caire
  • avril 2002 à janvier 2005

Work in Maintenance Software & Hardware of Computer and network

Éducation

Baccalauréat, Bachelor of Laws
  • à Cairo University
  • octobre 2004

Specialties & Skills

Microsoft Technologies
+Endorse 2
Information Access
+Endorse 2
ACCESS
+Endorse 0
EXCEL
+Endorse 0
FRONTPAGE
+Endorse 0
LAN
+Endorse 0
MAC
+Endorse 0
MAINTENANCE
+Endorse 0
MICROSOFT WINDOWS
+Endorse 0
POWERPOINT
+Endorse 0
TECHNICAL SUPPORT
+Endorse 0
TRAINING
+Endorse 0
preparing MBA
+Endorse 0

Langues

Arabe
Expert
Anglais
Expert
Français
Moyen

Formation et Diplômes

 Training in Technical support & LAN section (Formation)
Institut de formation:
Alkan Networks company
Date de la formation:
June 2005
 Course of Maintenance electronic component of computer and mobile phone (Formation)
Institut de formation:
MESC
Date de la formation:
November 2002
 YAT Professional Diploma in Network (Formation)
Institut de formation:
YAT education Center
Date de la formation:
December 2004
 Hardware maintenance (Formation)
Institut de formation:
Smouha Academy
Date de la formation:
March 2012
  Computer skills & English course with English for computers. (Formation)
Institut de formation:
The American University in Cairo
Date de la formation:
April 2004
 -  Windows Server 2008 Training Network Infrastructure Configuration Windows Server 2008 Training (Formation)
Institut de formation:
New Horizons
Date de la formation:
January 2010
 Managing a Microsoft windows server 2003 environment 2274 (Formation)
Institut de formation:
Virgi Tech
Date de la formation:
January 2008