Arafa Zaki

1. Negotiates with Airline and Shipping lines management team to get the best rate;
2. Represents customers like Al Mana Fashion, Al Mana Luxury, Qatar Luxury, Azadea Group, GE Oil and Gas, Galaria La Fiat, and Schulmburge to name but a few, with their overseas suppliers in solving shipment issues.
3. Provides solutions on behalf of costumers concerning customs clearance or Qatar Aviation issues and personally resolves the cases on client’s behalf;
4. Visiting current and potential clients to build relationships and understand their key needs;
5. Manages multiple deliveries, process spot requests, and develop new sales strategies to improve business;
6. Provides clients with professional advice concerning terms of delivery and payment, services (air or transport), or other matters affecting client needs;
7. Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy;
8. Responsible in cargo insurance claims on behalf of clients;
9. Updates clients and counterparts on new customs regulations;
10. Prepares monthly management reports, annual department budget and sales forecast;
11. Conducts staff coaching, training, performance review, setting objectives and identifying staff requirements; and
12. Conducts disciplinary and grievance investigations within the team and takes appropriate action to address any failure.

1. Preparing documents necessary to expedite and complete clearance process for imported goods;
2. Monitoring the quantity, quality, cost and efficiency of the movement and storage of goods;
3. Coordinating and controlling the order cycle and associated information systems;
4. Analyzing data to monitor performance and plan improvements and demand;
5. Allocating and managing staff resources according to changing needs;
6. Sourcing and Negotiating terms with suppliers;
7. Developing business by gaining new contracts, analyzing logistical problems and producing new solutions.

1. Preparing documents necessary to expedite and complete clearance process for imported goods;
2. Monitoring the quantity, quality, cost and efficiency of the movement and storage of goods;
3. Sourcing and Negotiating terms with suppliers;
4. Developing business by gaining new contracts, analyzing logistical problems and producing new solutions