Manager, Training
Boubyan Bank
Total years of experience :21 years, 11 Months
• Managed training needs assessment resulting in the generation of training annual plan and budget.
• Delivered training courses on: Introduction to Banking, time management, change management, problem solving, and performance management.
• Measured training quality level to ensure consistency and worth.
• Participated in accrediting the Bank’s management development courses from ILM-UK and following their standardization.
• Project member representing HR in “Credit Card Security” Project. Ensured deliverables were on time and budget.
• Developed and executed an e-learning modules for AML, that was attended by 90% of bank staff and had a success rate of 100%.
• Recruited fresh Kuwaiti graduates who joined “Kuwaiti Graduate Program” that conducted by Institute of Banking Studies also, who joined the bank’s MAP program.
• Organised and participated in different job fairs, to promote bank’s available jobs to applicants.
• Contributed in arranging for a graduation ceremony for +250 staff that was attended by bank CEO, top management and government officials.
• Handled HR Partner role for couple of departments in setting performance measures, talent management, headcount, compensation and organization development.
• Prepared job descriptions, policies and procedure manuals for different departments.
• Developed and managed "NBK University" project for Kuwaiti graduates that prepared 25 talented staff for fast-track advancement in the bank.
• Participated in the development of “Management Development” program for bank potential managers that equipped them for future positions within the bank.
• Managed training projects such as creating a training website and invoice tracking system, produced trainer’s course manual and writing department’s policies and procedures.
• Developed training procedure manual and policies and reviewed them periodically.
• Participated in “McKenzie” project, that led to train retail branches' staff on new sales processes & tools.
• Delivered product knowledge courses for new recruits in retail banking, call center and direct sales. And other managerial courses for bank staff.
• Assisted talent management unit in preparing career path and training needs per each position in consumer banking.