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Ibrahim Haikal, Head Of Customer Service

Ibrahim Haikal

Head Of Customer Service

Carrefour - Saudi Arabia

Lieu
Arabie Saoudite - Riyad
Éducation
Diplôme, Sales
Expérience
17 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :17 years, 5 Mois

Head Of Customer Service à Carrefour - Saudi Arabia
  • Arabie Saoudite - Riyad
  • Je travaille ici depuis octobre 2021

- Responsible for all customer care & customer experience matters.
- Managing both teams in Carrefour & Call Center

Customer Service Manager à Carrefour
  • Arabie Saoudite - Khobar
  • Je travaille ici depuis août 2018

None

Customer Experience Manager à Carrefour - Saudi Arabia
  • Arabie Saoudite - Riyad
  • novembre 2019 à octobre 2021

Customer voice & experience

Branch Manager à Saudi Fransi Bank
  • Arabie Saoudite
  • décembre 2005 à juin 2015

Managing Branch employees and sales and report to Eastern Province

Financial Consultant à Tawunia Insurance Co.
  • Arabie Saoudite - Dammam
  • novembre 2003 à décembre 2005

Selling Takaful Policies and following up with customers and reporting to Head office as a supervisor

Éducation

Diplôme, Sales
  • à Institute of Public Administration
  • décembre 2002

2.5 dedicated in English & Sales major study

Specialties & Skills

Cooperation
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Motivation
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Learning
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Team Leadership
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Time Management
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problem solving
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motivating
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optimistic outlook maker
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teamwork management
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managing employees
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Leadership
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win-win strategy adapt
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people management
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marketing
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negotiation
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teamwork
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team leadership
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retail
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customer interactions
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sales support
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line management
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performance management
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Langues

Arabe
Langue Maternelle
Anglais
Expert

Formation et Diplômes

Saudi Fransi Bank (Formation)
Institut de formation:
Fraud Awareness Program
Date de la formation:
November 2008
The Art of Communication Skills (Formation)
Institut de formation:
Investment for Training & Development
Date de la formation:
October 2011
High Impact Leadership Development Program (Formation)
Institut de formation:
Investment for Training & Development
Date de la formation:
August 2011
NCCI (Formation)
Institut de formation:
The 7 Habits of Highly Effective People
Date de la formation:
April 2005
Saudi Fransi Bank ( On-line Training ) (Formation)
Institut de formation:
Anti - Money Laundering and Combating Terrorist Financing
Date de la formation:
December 2009

Loisirs

  • camping
  • camping