IT Ops and Infra Manager
Dubai Islamic Bank
Total years of experience :24 years, 1 Months
• Explore Latest Cloud Technologies and Digital Transformation Solutions.
• High Available Environments DEV / UAT / STG / PRD / DRS.
• Available CLOUD Levels IaaS / PaaS / SaaS.
• Private / Hybrid / Public Cloud.
• Manage Tech Refresh & Legacy OS/DB Upgrade Program.
• Collaborate with Tech Lead Vendors for R&D on Business Feasible System.
• Map Available Technologies with Business Requirements.
• Prepare and Propose Solution Benefits & ROI.
• Align Business and IT units towards Tech Upgrade Adaptations with POC.
• Manages and Delivers all Projects in Compliance with PMO framework.
• Ensures that all projects are delivered on time, within scope and within budget.
• Define and Finalize project scope, objectives and deliverables with concurrence of all relevant stakeholders.
• Ensures all Project Activities and Stages are Updated with Complete Documentation Upload on Enterprise Project Management System.
• Manage Project related SR, CR and IRs on ITSM Sys on ITIL Framework.
• Maintain Project status reports as required by management.
• Manages internal resources /third parties/vendors throughout Project Lifecycle to ensure success Project Completion.
• Maintain Regular communication with Senior Management on Stages and Status Progression of Projects and on all other Assigned Tasks.
• Manage changes to project scope, project schedule and project costs using appropriate verification tools and techniques.
• Perform risk management to minimize project risks. Report and escalate to management as needed.
• Manage Audit requirements by providing detailed business response on Audit observations.
• Collaborate with QA Dept to provide Evident Response/Trail against their Inquiries.
• Manage Positive relationship with Vendors and all stakeholders.
• Ensure all activities comply with policies & procedures of the Organization.
• Achieves 99.8% Business Functional Continuation by Incident, Change, Service, Delivery & Support
Management on SLA of 4Hrs CTR with team on 24x7 standby.
• Ensures Business Expansion and Automaton Needs are fulfilled by Managing Implementation of IT Tactical & Strategic Plans.
• Provides Optimum IT Support and Services to Users by Managing Existing Resources Technologies.
• Ensures Compliance to Corporate IT Standards, Policies And Procedures.
• Achieves Improvement in User Productivity by Process Re-Engineering, Automation & Customization.
• Manages IT Personnel Resources and Organization’s IT Assets.
• Introduce New Technologies to Business by Extensive R&D to Ensure Right Technology at
Right Time is available to Support Business Growth.
• Recommends IT Budget to Business Owners and Manages expenses accordingly.
• Finalize Management Report with External & Internal Auditors for IT Audits.
• Performs IT Systems & Business Analysis.
• Maintains Positive Relationship with IT System Vendors, ISP And Consultants.
• Directs R&D and POC to Ensure Optimal System Selection for Organizational Needs.
• Manages UAT, Deployment & Training Projects to Ensure Successful Implementation of IT Systems.
• Manages Standardization of IT Technologies and Platforms used in Organization.
• Stringent Measures for IT System Security, High Availability Sys & Disaster Recovery Protocols.
Manages EDP Team :-
EDP, Data Processing - Inventory Statistical Reporting
Retail POS Implementation, Troubleshoot and Support
PDA - Inventory Data Capture, Scanning and Processing
Designing Reports & DB Administration
EDP, Data Processing - Inventory Statistical Reporting
Retail POS Implementation, Troubleshoot and Support
PDA - Inventory Data Capture, Scanning and Processing
Designing Reports & DB Administration
.