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MOHAMED ELFATH ELSEED HAMID, Customer Service Representative

MOHAMED ELFATH ELSEED HAMID

Customer Service Representative

Teleperformance - United Arab Emirates

Location
United Arab Emirates - Sharjah
Education
Master's degree, M.Sc in Electronics Engineering By Courses
Experience
14 years, 2 Months

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Work Experience

Total years of experience :14 years, 2 Months

Customer Service Representative at Teleperformance - United Arab Emirates
  • United Arab Emirates - Abu Dhabi
  • August 2019 to January 2023

The Telecommunications Regulatory
Authority(TDRA)
Location: Abu Dhabi
-Customer Voice Team
Responsibilities:
-Live broadcast complaints.
-Radio complaints.
-social media.
-Receiving complaints from the Government Communications Department.

Specialist technical support - Contact Center And Customer Service / Telesales Agent at Saudi Telecom Company - STC
  • Saudi Arabia - Riyadh
  • May 2013 to January 2019

Rsponsepelitis
Provide technical support to subscribers fiber-optic lines and copper and interactive TV service in section 906.
• Provides customer service and customer complaint resolution through phone calls, chats and emails
• Manages and juggle all three services at the same time
• Books appointments for mailbox installations
• Raises inquiries about shipments and mail with delivery services
• Deals with customers’ enquirers regarding deliveries specifically for government institutions and companies
• Interacts with customers regarding payment services like traffic fines, etc
• Obtains client information by answering telephone calls; interviewing clients; verifying information
• Determines eligibility by comparing client information to requirements
• Establishes policies by entering client information; confirming pricing
• Guides clients by explaining procedures; answering questions; providing information
• Maintains communication equipment by reporting problems
• Ensures and exceeds quality results by adhering to standards and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities

Supervision Engineer at HUAWEI
  • Oman - Muscat
  • May 2012 to May 2013

1- Supervise the network projects and the design of low voltage distribution panels effort.
* Lighting circuits and sockets.
I. I- Swap Testing.
Responsibilities:
-performing SSV using GENEX probe for Huawei BTS
-prepare and submit the SSVR for site Acceptance
-Pre and Post Swap Testing 2G and 3G
-Cut-Over Testing for 2G and 3G (SFT)
II. II- Site Engineer .
Responsibilities:
-Work in Omantel 3G Swap Project (Huawei NodeB 3812E & 3900).
-Swap BTS and connect jumper cable and cable alarm.

Teaching assistant at Omdurman Islamic University
  • Sudan - Khartoum
  • June 2008 to June 2012

(Faculty of engineering science)
Responsibilities: at (Electrical & Electronic Engineering Dept)
-Teaching assistant at Electrical & Electronic departments
Previous experience in the following Subject:
1. Microprocessor 2. Matrixes 3. Microprocessor Applications 4 Vectors 5. Statistics and Probability 6. Electronics systems 7. Antennas 8. Entrance computer 9. Control systems 10. Digital Electronics system 11. power Electrons 12. Matlab13. Digital signal processing 14. Logic circuits & Logical(Digital ) Design 15. Renewable Energy Systems16. Qbasic & DOS 17. Numerical Analysis
-Trainer at computer lap, Electronic lap, and Electrical machines lap.

Electrical Engineer at Saria Industrial Complex
  • Sudan - Khartoum
  • November 2008 to November 2009

Responsibilities: at (Giad battery factory)
-Maintenance, performance evaluation, cost evaluation reports
-Electrical Maintenance
- Supervise the installation of medium voltage network
- Supervise the installation of low voltage network and the light current (CCTV, Fire Alarm, air condition, LIGTING),
- Supervise the installation of security systems and safety
- Supervise the installation of surveillance cameras and audio systems
- Installation of lighting and sound systems and safety functions and responsibilities

Education

Master's degree, M.Sc in Electronics Engineering By Courses
  • at Omdurman Islamic University
  • January 2013

Graduation Project: EVALUATEION OF THE ADAPTIVE MODULATION CODING IN WIMAX NETWORK PERFORMANCE

Bachelor's degree, Electrical and Electronics Engineering
  • at Omdurman Islamic University
  • July 2008

(B.Sc. Honors ) (Second Class–Division Two ) Engineering Sciences

Specialties & Skills

Manufacturing
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University Teaching
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Project Supervision
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Technical Support
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Electrical Engineering
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Ability to Work Within a Team or Individual.
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Create and Build a Database Using Excel.
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High Skills in Office Applications.
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Good Ability to Make Reports and Presentation.
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Languages

English
Intermediate
Arabic
Native Speaker

Memberships

Technology Development Organization
  • Member of the Bureau of projects
  • August 2011

Training and Certifications

CDMA&UMTS (Certificate)
Date Attended:
February 2012
Valid Until:
February 2012
LTE Basic Training (Certificate)
Date Attended:
March 2012
Valid Until:
March 2012
CCNA (Certificate)
Date Attended:
February 2013
Valid Until:
March 2013
Basic Training. (Training)
Training Institute:
NEC (National Electricity Corporation)
Date Attended:
July 2006
Duration:
40 hours
Drive Test & Intro to Optimization (Certificate)
Date Attended:
March 2012
Valid Until:
March 2012
LTE Planning Advanced Training (Certificate)
Date Attended:
March 2012
Valid Until:
April 2012
GSM (Certificate)
Date Attended:
February 2012
Valid Until:
March 2012
Advanced 3G Optimization (Certificate)
Date Attended:
March 2012
Valid Until:
March 2012

Hobbies

  • communicate in an environment of different nationalities
    Ability to work and communicate in an environment of different nationalities The ability to work under pressure bearing The ability to learn and look forward to the experience of the best