Field Services Engineer
Pepsico
Total years of experience :11 years, 10 Months
1- Dealing with ticketing system modules on HP service management SM9 (Service Request SR, Incident IM, change Requests CR, self-service portal SSP ……)
2- Handling Network LAN and WAN issues on Cisco devices (Switches 2900, 2950, 2960, 3560, 3650, 3750, Wireless controllers 2500 series and related Access points.
3- Escalate network issues with network teams and vendor British Telecom BT and Vodafone ISP through Time Window TW.
4- Apply New network projects ( hardware refreshment, Security GNAC, Wireless ) under the supervision from British telecom BT.
5- Troubleshoot Telepresence and video conformance issues.
6- Escalate Telepresence TP issues with vendor Polycom.
7- Provide Support for Windows Server, Active Directory, DNS, DHCP and Other services.
8- Installation and Configuration of Users Workstations and Servers domain environment.
9- Install and configuration of a variety of Line of Business Applications. (SAP, S&D, Sales cons).
10- Install and Configure SCCM client and connected it with Management point.
11- Basic remote access solution implementation and support: VPN, and Terminal Services.
12- Support print services quality and printer networking issues.
1- Act as IT manager; Evaluating business needs and decide the best solution for the technical situation, get the offers from technical suppliers, make the purchasing orders, guiding and leading technical support employee.
2- Design, implement and maintain the network infrastructure.
3- Manage cisco small business switches 48 ports and small D-link and Linksys routers.
4- Create VLANs and Apply Access control list.
5- Installing and configuring Active Directly, DNS, DHCP, IIS, FTP, and Routing on windows server 2008 R2 and windows server 2012 R2.
6- Create and configuring TMG rules on windows server 2008 R2.
7- Installing IP printers and share it’s drivers for all 32bit and 64bit users.
8- Managing the hosting domain and email, creating emails and assign quota for each user, managing rules and spam assassin.
9- Installing and creating virtual machines using VMware workstation 11, use network options Host only, Bridge, Nat or customize using vmnet0, vmnet1, vmnet2... etc.
10- Installing Ubuntu server 12.04 and 14.04 and Ubuntu desktop, support Ubuntu users in network issues and to be connected to internet.
11- Installing and configuring oracle 11g enterprise purpose “ server “ and oracle 10g runtime “ client”, create service, connect clients to server to execute programs.
12- Create database tables and users, Implements and enforces security for all of the Oracle Databases.
13- Support windows users and Install outlook 2007 and 2010 and configure emails.
Support Vodafone customers Arabic or English in troubleshooting ADSL and mobile internet problems.
1- ADSL
- Customer-premises equipment configuration. - Central side configuration by accessing the port on the DSLAM using Alcatel-lucent 5520 AMS. Access management system for Alcatel DSLAMs. 5530 Network analyzer. Alcatel-lucent software for network diagnosis and analysis. U2000. Unified network management system for Huawei DSLAMs. 2- Mobile internet
- Configuration on customer device (Android system device, IOS device, USB modems and 3G routers).
Support all D-link customers in middle east countries in English or Arabic that need help to configure and fix problems in D-link products such as :
- Routers ( DSL & Broadband fiber or 3G ) - Switches - Access points - IP Camera