Regional Business Development Manager
Crestron Electronics EMEA
Total years of experience :20 years, 6 Months
• Manage four territories of Middle East area (UAE, KSA, Kuwait and Qatar) focusing on End users, Consultants & Contractors.
• Meet, develop and maintain relations with all functional levels including management, engineering, and procurement teams to conduct presentation & update sessions on the range of products.
• Assist in designing & pricing to clients.
• Support the EMEA team in identifying new opportunities at strategic accounts.
• Analyze the current market projects, Increase the possible number of products, Maximize the portfolio in the project.
• Manage accounts worth over $8.5 million in annual sales.
• Identify areas in client operations where products can be upgraded, inventories consolidated, and improve overall equipment efficiency.
• Develop sales opportunities with new customers following up a variety of leads. To qualify leads identifying those opportunities to driving them into secured orders.
• Assemble teams, and co-lead implementation projects.
• Demonstrated an ability to manage global accounts, complex projects, and relations with high level decision makers.
• Maintain CRM using Salesforce application.
Demonstrating leadership and management of the business and accountable on the sales and marketing and the day-to-day running of various departments. Focused on developing channels that deliver the assigned targets and playing a leading role in the deployment, development and implementation of robust productive processes.
Job Responsibilities:
• Serve as the lead point of contact for all key accounts
• Targeting various sectors (Telecom, MNCs, Retail, Education, hospitality, Healthcare).
• Build and maintain strong, long-term client relationships
• Implementing the company’s “Go-to-Market” strategies, with consideration on future trends and challenges.
• Negotiate contracts and close agreements to maximize revenues, ensuring profitability.
• Develop trusted advisor relationships with principles, key customers, stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our products & solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with stakeholders to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed
• Own and deliver the revenue target and maximizing cross-selling opportunities.
• Establish lean processes and a customer-centric approach to the learning experience.
• Evaluating the performance of the team by measuring the sales & activities assigned against the targets.
• Reporting to Section Manager & Department Head
• Daily sales analyze, ensures all sales associates are aware of daily sales targets.
• Daily merchandise ordering upon the supplier schedule
• Control the after sales service
• Weekly stock position & stock value control
• Identify targets to the staff
• Handling display implementation
• Demonstrates effective management of customer satisfaction
• Conducts store opening/closing/ shift change procedures.
- Installed different operating systems, software and hardware.
-Compiled and edited comprehensive quality control reports.
-
Master of Business Administration – Strategic Management This is a Top-up program to PEARSON/BTEC PG, where 100 credit hours are awarded in the following subjects: (7AC002) Accounting and Financial Management (7BE002) Strategic Management (7MG001) The Independent Business Analysis Project Thesis project title “A Study On The Impact Of Customer Satisfaction (retention) To Business Performance In Retail Industry in Dubai.”
Passed and awarded PG Diploma (Level 7 with 85 credits)
Bachelor Of Science, Information Technology Emphasis in Webmaster/Web Developer