Silvana Kfoury, Communication Associate

Silvana Kfoury

Communication Associate

Deloitte - Egypt

Location
Egypt - Cairo
Education
Diploma, Marketing
Experience
12 years, 1 Months

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Work Experience

Total years of experience :12 years, 1 Months

Communication Associate at Deloitte - Egypt
  • Egypt - Cairo
  • My current job since January 2018

- Coordinate internal and external communication activities & events.
- Produce written materials such as newsletters and periodicals.
- Responsible for the firm printed materials and giveaways.
- Perform some marketing activities.
- Assist Social Responsibility division with their activities.

Administrative Assistant at Deloitte - Egypt
  • Egypt - Cairo
  • April 2014 to December 2017

- Responsible for invoicing all services provided by the
department.
- Handling billing correspondence with other Deloitte
offices.
- Follow up on collecting unpaid invoices.
- Provide administrative support to the Tax Team.
- Perform other related areas as assigned by the
partner in charge.

Temp Program Assistant at Creative Associates International, Inc. (USAID Program – TILO Project)
  • Egypt - Cairo
  • April 2013 to September 2013

Provide administrative and project level support to the project in Egypt.

Translate monitoring and reporting documents from English to Arabic and Arabic to English on a regular basis.

Making proper referrals; arranging meetings, attending workshops; taking minutes of meetings; responsible for international and domestic courier.

Perform a variety of tasks as necessary to support the project in Egypt.

Temp Researcher at Marketeers Research
  • Egypt - Cairo
  • October 2011 to January 2012

IDI Project:
• Conducting one hour IDI with Top Level Management
• Filling in the IDI in a transcript format

Customer Service Officer at Audi Bank Egypt
  • Egypt - Cairo
  • May 2010 to July 2011

- Delivering superior services to customers in professional and skillful order
 Introduce, explain, sell, cross sell, open account, up sell bank services and products
clarifying all features to ensure customer understanding and satisfaction
 Undertake outside visits to new customers and save existing ones
 Prepare all documents and ensure completeness of files
 Ensure regular coordination within the branch and head office divisions to ensure
providing superior services that meet customer needs Handle the account status daily report movements
 Achieve set target according to business plan
 Perform other related duties as required by the head of customer service/deputy
branch manager and branch manager

Education

Diploma, Marketing
  • at American University in Cairo
  • April 2012

Career Certificate in Marketing

Bachelor's degree, Marketing & HR
  • at University of New Brunswick
  • June 2009

In collaboration with Sadat Academy

High school or equivalent, Science Section
  • at St. Joseph School, Heliopolis
  • July 2005

Specialties & Skills

MS Excel
MS Power Point
MS Word
Marketing
Customer Service
Finance
Administration
Marketing Research
MS Outlook

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Practical Digital Marketing Diploma (Certificate)
Date Attended:
March 2019

Hobbies

  • Reading books, solving riddles & puzzles