Commercial Services Clerk B
Saudi Electricity Company
Total years of experience :4 years, 6 Months
Skilled at working independently and collaboratively in team environment.
•Self-motivated, with strong sense of personal responsibility.
•Proven ability to learn quickly and adapt to new situations.
•Worked well in team setting, providing support and guidance.
•Investigated and resolved customer inquiries and complaints quickly.
•Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
•Followed up with customers about resolved issues to maintain high standards of customer service.
•Educated customers about billing, payment processing and support policies and procedures.
•Followed-through on all critical inter-departmental escalations to increase customer retention rates.
•Identified issues, analyzed information and provided solutions to problems
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